Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

IT'SUGAR Store Manager in Boston, Massachusetts

Who we are:

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgement. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. One is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. Third is the people – passionate, optimistic, and energetic.

The Store Manager will oversees retail store operations to ensure effective implementation and maintenance of programs and that the financial and operational objectives are met.


Talent Acquisition:

  • Responsible for proactively networking/recruiting for qualified candidates to ensure proper backfill for all positions. Seek internal/external candidates with a proven ability to develop and maintain sincere, authentic relationships.

  • Selects, trains, and coaches Associates/Supervisors and ensures that policies and procedures are adhered to.

  • Assesses the effectiveness of the staff by providing the appropriate level of performance feedback.

  • Hire to IT'SUGAR Core Values: Optimism, Sense of Humor, Passion, Versatility, Ownership


  • Lead, coach and motivate through positive, enthusiastic brand representation and present solutions for ongoing challenges.

  • Leads by managing through change and adversity.

  • Holds self and staff accountable for achievement of goals and metrics.

  • Holds self and staff accountable to our Core Values and coaches to the behaviors associated with them.

    Selling Skills:

  • Ensures retail Indicators, Supporting KPIs and Financial Goals are achieved. (Sales, Conversion %, UPT, DPT, AUR etc.).

  • Establishes a Collaborative Selling Culture in the Store, ensures Associates/Supervisors are trained in all IT'SUGAR selling training programs.

  • Drives brand loyalty by adopting an experiential selling environment, by setting the theater in a fun and engaging way.

  • Demonstrates selling skills through explaining benefits, features, prices, quality, value and other information, builds the business through providing the ultimate consumer experience.

    Customer Relations:

  • Shares information and communicates clearly too all levels internal and external.

  • Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges.

  • Must be able to articulately convey the brand language.


  • Ensures all operational standards are maintained.

  • Maintains store cash handling records, reports and opening and closing procedures.

  • Reviews merchandise orders and inventory levels for accuracy and consistency.

  • Maintains allocated budget within the store.

  • Ensures visual standards are appropriate and support the brand image.

  • Merchandises displays to visual guidelines.

  • Plan, coordinate and set-up for special events and promotions.

  • Maintain communication with Supervisors regarding product recommendations to increase sales/inventory.

  • Understands all Loss Prevention (LP) policies and procedures and communicates LP issues.

    Supervisory Responsibilities:

  • Oversees the daily operation of the store ensure that objectives are met - within company mission, and procedures/guidelines.

  • Makes recommendations in staffing decisions including employment, discipline, training, assignment and termination.

  • Creates a productive work environment through consistent coaching and training of all managers and associates.

  • Ensures that all practices meet applicable legal requirements, policies and procedures.

  • Maintains the spirit of ownership by demonstrating problem solving skills to overcome obstacles and challenges.

  • Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness and profitability.


  • Education: High School diploma or equivalent

  • Years of Experience: 3 -5 years of Professional Level of retail

  • Must have prior sales and store management experience in a retail environment

  • Willing to work a flexible schedule of days, evenings, weekends, and holidays

  • Must be able to use PC and operate office equipment

  • Standing: While performing the duties of this Job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.

  • Lifting: The employee is frequently required to walk and lift product in order to properly merchandise it. The employee must frequently, and independently, lift and/or move up to 25 pounds. Employee needs to be able to lift up to 50lbs (may be assisted with this task).

    Want to learn more about us?

  • Visit our

  • Visit us on

  • Visit us on