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Amazon Web Services Sr Sales Manager - Productivity Applications, Productivity Apps in Boston, Massachusetts


Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and high technology.

We’re looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and VDI technologies, to lead the CXE business (Amazon Connect) for the eastern US. The successful candidate will have overachieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term. As a self-starter willing to operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top of the line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers, drive top-line revenue for new services, and develop strategic partnerships. This is an exciting opportunity to drive the go-to-market definition and execution of AWS’s strategy for Amazon Connect for the eastern US.

Your responsibilities will include driving strategic workloads to deepen business and technical relationships with customers and partners. You will invest your time in developing the high-performing team of sales experts and build mechanisms to enable the field organization to drive the day-to-day interactions that identify prospects for long-term business opportunities. You will focus on incubating new AWS Productivity Applications services, scaling existing AWS services, delivering workload/solution specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges. As the voice of the customer, your findings will influence product teams to help them evolve the products and address issues, concerns, and requests from the field. To be successful, you will need to analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics.

You will be responsible for establishing clear goals for your team, including quotas. You must ensure that your team is managing opportunities effectively throughout the sales cycle and practicing good pipeline hygiene. You will be expected to plan and allocate for the best use of team resources in order to meet goals and quotas.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

LOCATIONS: Preference for Atlanta, GA, Raleigh, NC, Miami, FL, Boston, MA, New York, NY, or Arlington, VA but any U.S. East AWS Corporate offices or U.S. East remote locations will be considered depending on your experience and relative location to key stakeholders/AWS offices.


  • Bachelor’s degree

  • 5+ years of experience in sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results

  • Leadership experience in a customer-facing role in the CX/VDI technology industry


  • MBA/Technical Master’s Degree

  • Exceptional people-management skills; able to inspire and foster the right behaviors in others through leading by example (Player/Coach)

  • Ability to motivate, encourage and coach others to develop strong relationship building and sales skills

  • Experience working with new product/service development teams and their outbound functions

  • Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements.

  • Experience and success in negotiating complex deals with customers and partners.

  • Experience carrying quotas, while consistently exceeded them by doing the right thing for customers

  • Motivated self-starter, proactive and action-oriented

  • Strategic problem solving and collaboration skills

  • Strong CX background with history of growing a Contact Center, VDI, or Unified Communications business.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud

platform. We pioneered cloud computing and never stopped innovating — that’s why customers

from the most successful startups to Global 500 companies trust our robust suite of products and

services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster

a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning

experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender

diversity) conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of

sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the


Mentorship & Career Growth

We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,600/year in our lowest geographic market up to $278,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. This position is eligible for variable pay via a sales compensation plan. These plans pay according to achievement level against sales targets and/or business objectives. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.