Massachusetts Green Jobs

Description

At Amazon Pharmacy, we're tackling some of the most complex challenges in healthcare with the innovative spirit of a start-up and the resources of Amazon. This role demands a high level of dedication, resilience, and a commitment to continuous improvement. We believe in work-life harmony – where passion for our mission aligns with personal fulfillment.

In our team, we're committed to raising the bar in healthcare technology, with a relentless focus on our customers. We're seeking a Sr. Product Manager - Tech who thrives on challenges, seeing them as opportunities to innovate. You'll need to balance strategic thinking with hands-on problem-solving, always keeping the customer at the center of your decisions.

If you're energized by the idea of transforming healthcare through technology and aren't afraid to tackle ambitious goals, this role could be your next big challenge. We're looking for someone who can lead with confidence, learn with humility, and inspire others to push beyond their comfort zones.

As our Sr. Product Manager - Tech, you'll play a crucial role in realizing our vision of becoming the most trusted Customer Care organization in the healthcare industry. Your focus will be on harnessing Generative AI and advanced technologies to create exceptional, trustworthy automated experiences that set new standards in customer care.

Key job responsibilities

In 2025, you'll spearhead the development and implementation of innovative solutions that not only delight customers but also build unwavering trust in our services. This role requires adaptability, strategic thinking, and the ability to navigate complex challenges while consistently driving results that elevate our Customer Care to unprecedented levels of reliability and excellence.

You will:

• Define and execute the vision for AI-driven customer care solutions

• Utilize AWS Connect to enhance our customer interaction capabilities

• Lead the evolution of our Knowledge Management tools

• Collaborate across operations, business, and technology teams

• Work closely with other AHS Product, Tech and UX leaders to create intuitive, customer-centric solutions

• Continuously elevate product excellence and customer experience (internal/external)

• Understand Generative AI and its practical applications in customer experience

• Enabled AWS Connect based experiences

• Have a strong background in Knowledge Management systems

• Lead and influence in ambiguous environments

• Customer-centric philosophy and data-driven decision-making skills

• Exceptional resilience and problem-solving skills to address complex, evolving challenges

• Ability to thrive in a fast-paced environment with high standards

A day in the life

You'll be at the forefront of our efforts to revolutionize healthcare delivery. Your work will directly impact our ability to provide accessible, affordable, and convenient pharmacy services to millions of customers. You'll have the opportunity to:

• Solve complex healthcare challenges using cutting-edge technology

• Work in an innovative environment with substantial resources

• Collaborate with some of the brightest minds in tech and healthcare

• Make a tangible difference in people's lives by improving medication accessibility

We are reshaping the healthcare, and looking for individuals who are eager to learn, embrace challenges, and redefine what's possible in healthcare technology.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Bachelor's degree

• Experience with feature delivery and tradeoffs of a product

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.