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Blue Cross Blue Shield of Massachusetts Sr. Innovation Lead in Boston, Massachusetts

Ready to help us transform healthcare? Bring your true colors to blue.

The Sr. Innovation Lead in Well-B’s Innovation Center will lead idea generation, solutioning, prototyping, and piloting of innovative solutions and technologies that will create a competitive advantage for BCBSMA.In collaboration with BCBSMA business leaders and industry stakeholders, in alignment with BCBSMA strategic priorities, this position will work to evaluate current trends and ideas; identify emerging capabilities, solutions and technologies; gain buy-in and support from leaders, associates, customers, and partners; and advance a portfolio of innovation initiatives to market.

Key Accountabilities:

  • Engage with BCBSMA business leaders and with key areas of the business to forge relationships and understand the challenges and strategic goals.

  • Identify opportunities for innovation by understanding problems, needs, and ideas from the business, the customers (employers, providers, brokers), and the members (consumers).

  • Build a pipeline of ideas, manage the pipeline, and prioritize the pipeline through criteria that ensures alignment to the strategic goals and desired focus areas.

  • Explore vendors and technologies in the market that could provide a solution or component of a solution, and make build, buy, partner recommendations.

  • Jointly, with the business leadership, pitch prioritized ideas to senior executives to secure approval and funding to advance through the innovation process.

  • Shepherd innovation initiatives through the innovation process as part of the multi-disciplinary team.

  • Jointly, with the business leaders, seek funding and recommend the development/pilot and launch and scale plan for each initiative.

  • Track and report on ideas in the pipeline, on active initiatives in the innovation funnel/pipeline, and on pilots that are in development and getting launched.

  • Track and report on ideas in the pipeline, on active initiatives in the innovation funnel/pipeline, and on pilots that are in development and getting launched.

  • Manage hack, sprint, and incubator teams through the discovery, design, launch, and implementation phases of innovation

  • Take low fidelity prototypes to higher levels through various testing and iterations of desirability, feasibility, and viability.

Key Characteristics:

  • Understands the multiple stakeholders and needs in the healthcare industry

  • Has the ability to lead and manage a pipeline of innovation initiatives

  • Can assess opportunities where innovation can support and/or accelerate initiatives to meet goals.

  • Is able to work effectively for high level strategy setting as well as tactical frame-up

  • Is able to excel in environments where tasks can be ambiguous and complicated but still create and deliver solutions that senior executives can easily understand

  • Effectively formulates innovative solutions in an iterative and rapid manner following the innovation process and model

  • Establishes a variety of metrics (eg. revenue, medical cost, administrative cost, net promoter score, clinical effectiveness, consumer adoption, attendance, etc.) designed to track the effectiveness and value of potential solutions

  • Articulates and socializes the Well-B innovation mission, goals, objectives, process, and initiatives to audiences both inside and outside of BCBSMA

  • Works effectively with virtual stakeholders and teams to collaborate on innovation that supports strategy, measures effectiveness and value

  • Works effectively on a co-located, multi-disciplinary innovation team of talent in the Well-B Innovation Center

  • Is willing to wear multiple hats and take on a variety of roles and responsibilities as part of a lean “start-up-like” innovation team

  • Has an in-depth understanding of human-centered design/design thinking, lean start-up, and agile methodologies.

  • Has an in-depth understanding of the healthcare landscape

  • Has an ability to apply start-up vendor solutions and emerging technologies to the needs of the healthcare industry

  • Embodies our Well-B Innovation Center culture (a hard-working team energetic professionals who are collaborative, supportive, and mutually accountable to deliver visionary, human-centric solutions that will bring value to BCBSMA and help transform healthcare)

  • Is self-motivated and has the ability to be proactively solve business needs with innovative solutions

  • Has leadership skills and an executive presence that allows effective interaction with internal and external business and IT executives on all matters relating to innovation

  • Has an ability to objectively assess and push-back with clear, value-based rationale

  • Has skill in developing and interpreting analytical reports used to measure financial, clinical, and adoption value

  • Has a desire to work in the co-located Well-B Innovation Center environment on a lean multi-disciplinary team

  • Is proficient in building and functioning on matrixed teams across disparate functional groups

  • Has strong organizational management, motivation and development skills.

Key Qualifications:

  • Undergraduate Degree required, Masters Degree preferred or equivalent experience in Healthcare, Business Administration and/or Information Technology,

  • 8-10 years of work experience in any combination of healthcare, consulting, and consumer technologies

  • Strong preference for experience and knowledge of human centered design / design thinking

  • Strong preference for experience and knowledge of healthcare or health insurance

  • A true innovator with a passion for making an impact

  • An understanding of Agile methodology

  • A professional with a strong entrepreneurial spirit

  • Successful experience working with and being a trusted advisor to business management

  • A proven track record operating in a matrixed environment and driving business improvements

  • Excellent written, verbal and presentation communications skills

  • Attention to detail and fact-based analysis

  • A complete team player who is able to effectively work across multiple functions, cultures and personalities

LocationBostonTime TypeFull time

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.

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