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Verint Systems, Inc. Sr. Engineer, Software in Boston, Massachusetts

Sr. Engineer, Software

Location US-Remote (United States)

Job ID 15886

At Verint, we believe customer engagement is the heartbeat of global brands, and our mission is to help organizations discover possibilities barely imagined a few years ago. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. We’re looking for innovators with the passion, creativity, and drive to help us tackle new challenges and deliver real results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team provides a collaborative, collegial environment that openly celebrates differences and affords personal and professional growth opportunities.

Overview of Job Function

The Sr. Software Engineer contributes to the design, development, and implementation of the Verint IVA Integration Platform that interfaces with various other system components to expose functionality and data through APIs. Utilizes proficiency and highly developed skills to work on complex projects. Possesses experience with commonly used concepts, practices, and procedures. Relies on pre-established guidelines to perform the functions of the position under occasional supervision. Utilizes current experience and judgment to plan and accomplish goals.

Principal Duties and Essential Responsibilities

  • Designs, implements and tests complex software applications.

  • Responsible for mid-level designs and contributes to high-level designs.

  • Leads and participates in design reviews.

  • Provides effective communication with geographically distributed team members.

  • Participates in the testing process through test review and analysis, test execution, and certification of software.

  • Escalates urgent issues to Engineering Management.

  • Can provide peer advisement to other Senior Software, Software and Associate Software Engineers, through code/design reviews and peer-programming efforts.

  • Interacts with Business Analyst to ensure that specifications are satisfied.

  • Communicates design, reliability and maintenance problems to appropriate internal resources.

  • A Senior Software Engineer may function in a support role with the following added responsibilities:

  • Responsible for debugging, troubleshooting and developing technical solutions in the form of software patches related to software and setup errors.

  • Creates workaround solutions when product procedures have failed and ensures issues are resolved in a timely fashion.

  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Minimum Requirements

  • Bachelors degree in Computer Science, Software Engineering or other related degree

  • Minimum of 5 years experience in software development

  • Strong proficiency in C# programming

  • Experience developing/consuming REST based web services

  • Experience in fault-tolerant or highly available, distributed systems

  • Familiarity with standard concepts, practices, and procedures within software design and development

  • Experience in Object Oriented analysis and design

  • Exceptional analytical and problem-solving skills

  • Strong time management, written and verbal communication skills

  • Exceptional attention to detail

  • Ability to work both independently as well as in a dynamic, distributed team environment

  • Ability to adhere to strict delivery schedules and successfully manage multiple projects simultaneously

  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements

  • Strong proficiency in front end development technologies (JavaScript, HTML, CSS)

  • Experience in real-time or high-performance computing (primarily on Windows server platforms)

  • Cloud based development experience with Amazon Web Services or similar preferred

  • Experience with build tools such as GitLab CI/CD, Webpack, MSBuild and NPM is a plus

  • Experience with leveraging JavaScript libraries as well as using package managers like NPM

  • Working knowledge of distributed source control solutions such as Git

  • Ability to learn third party documentation while designing and writing code based on this documentation as a sole source of information

  • Experience with larger-scale software development projects

  • Knowledge of various Software Development Methodologies (particularly Agile) and experience in all stages of the software development lifecycle is a plus

  • General understanding and proven real-world design experience with operating system fundamentals (multi-processing, multi-threading, inter-process communication, disk I/O, network I/O, memory allocation, etc.)

As an equal opportunity employer, Verint Systems Inc. prides itself in providing employees with a work environment in which all individuals are treated with respect and dignity. This means we are committed to providing equal opportunity to all qualified employees and applicants for employment without regard to one’s race, color, religion, national origin, age, gender, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, Veteran status or any other classification protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

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