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Travelers Sr. Director, IndustryEdge in Boston, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Product Management/Pricing

Target Openings

1

Job Description Summary

Commercial Accounts Industry Edge Practice Leader. This role is responsible for the overall profitability and growth of assigned industries and the development and maintenance of new and existing industry capabilities and products. This position reports to the Vice President of Industry Edge.

Work collaboratively with stakeholders in Underwriting, Product, Actuarial, Claim, Risk Control, Enterprise Market Research and Marketing to drive Industry Edge strategies.

Primary Job Duties & Responsibilities

  • Underwriting Leadership: In collaboration with Home Office and Field underwriting staff, develop, manage and drive underwriting strategies for assigned industries. Develop and maintain underwriting guides and tools. Serve as a Field resource to support achievement of underwriting and production goals. Develop and conduct training for assigned industries for various audiences, including new underwriting trainees, experienced new hires and new producers. Responsible for Industry Collaborative Underwriting Reviews (CURE’s), including the analysis of data to support corporate underwriting policies/standards as respects to assigned industries. Work collaboratively with peers in other Business Units to share industry insights and results, and with the Business Insurance and Enterprise Underwriting teams to ensure underwriting appetite is aligned to corporate strategy.

  • Portfolio Management: Evaluate industry production and profitability results and develop, communicate and influence appropriate strategies and action plans to achieve profitable growth.

  • Marketing and Business Development: Create strategies to advance the value proposition of assigned industries. Work collaboratively with the Marketing team to develop marketing campaigns to advance our brand presence and industry specialization. Serve as an industry expert to the media. Engage with the Business Development team in supporting new business generation strategies, including engagement with agent and broker industry practice leaders.

  • Product Positioning: Assess competitor offerings to evaluate product differentiation and competitive advantages. In collaboration with Business Insurance Product, gather competitive and marketplace insights to develop the product strategy and product roadmap for assigned industries.

Minimum Qualifications

  • Bachelor’s degree required.

  • 6 years of insurance experience with expert understanding of products, underwriting, coverage, rules, forms, regulatory environment, risk management, pricing/filing processes and insurance financials required.

  • Advanced knowledge of Microsoft office products (Excel, Word, PowerPoint) required.

Education, Work Experience, & Knowledge

  • 7 years of Property Casualty Underwriting experience focused in Business Insurance. Field Underwriting experience is preferred.

  • Ability to manage the results of a portfolio and drive strategy.

  • Demonstrated experience in synthesizing complex information into succinct presentation format for various stakeholder audiences.

  • Thorough understanding of insurance products, systems, contracts, forms, coverage, distribution channels, regulatory environment and insurance financials.

  • Ability to collect data from data marts or willingness and ability to develop these skills.

Licensing or Certificates

  • Preferred: CPCU, IIA or other recognized insurance designations (Examples:, ARM, CIC)

Job Specific Technical Skills & Competencies

  • Leading the Business:

  • Advanced leadership, innovation and initiating skills.

  • Results driven.

  • Customer-focused orientation (agent and consumer).

  • Demonstrates expert (master) understanding of Business Insurance.

  • Leading Self: Expert (master) oral and written communication skills with ability to influence at all levels of the organization. Includes the ability to communicate intent of contract and non-policy form language to all levels of the organization. Includes creating and drafting forms. Expert presentation skills.

  • Expert organization and time management skills. Attention to detail.

  • Master (expert) ability to comprehend and communicate intent of state product strategies, underwriting strategies, and inter-relationships with coverage. Ability to mentor others to develop this skill.

  • Master (expert) critical thinking and analysis skills to understand state specific results, state underwriting results, and competitor actions in order to recommend state specific actions. Master (expert) ability to assess quality of state specific underwriting and financial results.

  • Actively invests in improving own capabilities.

Travelers offers a hybrid work location model that is designed to support flexibility.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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