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Santander US Sr. Associate, CEI – Communications in Boston, Massachusetts

Sr. Associate, CEI – Communications

Boston, United States of America

The Culture, Engagement & Inclusion Sr. Communications Associate is responsible for providing strategic HR & Engagement communications writing, consulting and project management while ensuring content aligns with Santander values. This resource has a pulse on both the employee lens and the Company's goals and initiatives providing subject matter consulting on communication projects. The incumbent is passionate about storytelling and writing and ensures appropriate information distribution systems are in place.

Responsibility Statements:

  • Produces supporting communication materials, including key messages.

  • Participates on teams to plan, develop, and implement initiatives.

  • Ensures that the communication strategy is successfully implemented across multiple channels, such as web, print, video, face-to-face, events and two-way communication.

  • Conducts research, writes, edits and proofreads materials and collateral, ensures clarity, accuracy and timeliness of information that meet strategic and operational objectives.

  • Oversees design and publication/distribution.

  • Updates existing materials to make use of current technological resources.

  • Monitors and evaluates results of communications programs, using specific metrics to track progress and insights for continuous improvement.

  • Supports other areas of Culture, Engagement and Inclusion as needed.

Skills and Abilities:

  • Demonstrated ability to apply a wide variety of communication techniques

  • Ability to create effective messaging for specific audiences, and consolidate contributions and feedback from multiple sources

  • Collaborative approach to working with colleagues and strong interpersonal skills

  • Demonstrated ability to allow objective judgment and discretion as necessary

  • Ability to manage multiple projects simultaneously and meet time line constraints/deadlines

  • Flexibility to manage changing requirements and short timelines

  • Ability to multi-task and possesses excellent prioritization skills

  • Demonstrated ability to apply conflict resolution techniques to successfully overcome differing viewpoints

  • Ability to work independently and as part of a team, self motivated, adaptable, and possessing a positive attitude

  • Demonstrated strong interpersonal, verbal and written communication skills

  • Self-motivated, good organizational and interpersonal skills, and detail-oriented individual who can prioritize tasks and meet deadlines

  • Advanced proficiency with MS Office Suite

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree or equivalent work experience: Communications, Marketing, Public Relations, Journalism or a equivalent field. Req

Work Experience:

Required:

  • 9+ Years Public/media relations or social media.

Preferred:

  • 5+ Years Web development experience including content production.

  • 5+ Years Experience of Ad platforms such as Google AdWords, LinkedIn Ads, Twitter Ads, TrueView ads and Facebook Business.

  • 5+ Years Experience of CMS systems such as Wordpress and Drupal, Photoshop, InDesign and video editing is required.

Skills and Abilities:

  • Demonstrated ability to apply a wide variety of communication techniques to deliver constructive feedback to subordinates, peers and management

  • Ability to create effective messaging for specific audiences, and consolidate contributions and feedback from multiple sources

  • Demonstrated ability to allow objective judgment and discretion as necessary

  • Ability to manage multiple projects simultaneously and meet time line constraints/deadlines

  • Flexibility to manage changing requirements and short timelines

  • Ability to multi-task and possesses excellent prioritization skills

  • Demonstrated ability to apply conflict resolution techniques to successfully overcome differing viewpoints

  • Ability to work independently and as part of a team, self motivated, adaptable, and possessing a positive attitude

  • Demonstrated strong interpersonal, verbal and written communication skills

  • Self-motivated, good organizational and interpersonal skills, and detail-oriented individual who can prioritize tasks and meet deadlines

  • Advanced proficiency with MS Office Suite and database applications

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston

Organization: Santander Consumer USA Inc.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

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