Massachusetts Green Jobs

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

Sunrun is looking for highly motivated and talented solar advisors to join our rapidly-growing team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience while educating potential customers about our services. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.

Responsibilities

• Handles high volume of inbound and outbound calls from prospects inquiring about Solar

• Qualifies prospective customers for solar

• Provides an excellent experience for prospective customers by adhering to company call quality standards

• Effectively overcomes and handles objections from solar prospects

• Educate and explore goals of prospective customers in a quick and efficient manner

• Distribute qualified lead information to Sales Consultants

• Confirms prospective customer’s understanding and knowledge of their consent to a signed sales agreement

• Re-engage with prospects who have required future contact

• Supports solar prospect inquiries via email and online chat

• Address prospective customer’s understanding of the benefits of solar through our products

• Validating prospective customer’s contact and home information in CRM system

• Reviewing prospect’s roof quality to determine eligibility for solar

Qualifications

• High School Diploma Required

• Minimum of 6 months of experience in a call center environment required

• Excellent verbal and written communication skills

• Strong work ethic and ambition to succeed

• Ability to effectively educate the public about the benefits of solar electricity and Sunrun Solar

• Proficient with email, Google suite, and CRM tools (Salesforce preferred)

• Ability to work weekends, evenings and some holiday shifts

• Ability to speak bilingual/spanish a plus

Physical Demands

• Be able to remain in a seated position for more than 75 percent of the workday

• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment

• Ability to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds

• Sufficient visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

The starting salary/wage for this opportunity is:

$15.00

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

Recruiter:

Laura Morgan (laura.morgan@sunrun.com)

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job. In addition, due to our focus on safety at Sunrun all roles require the basic ability to speak, read and write English.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging (https://careers.sunrun.com/us/en/diversityandinclusion) drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or perform your job if you are employed, please let us know by contacting Kelly Wittman, Director of Talent Acquisition at kelly.wittman@sunrun.com.