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Meta SiteOps Global Program Manager in Boston, Massachusetts


Meta is seeking a Site Operations Program Manager to join our Data Center Site Operations (“SiteOps”) team. Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. The Site Operations Program Manager will be responsible for managing critical SiteOps programs to ensure efficiency and quality, while effectively partnering with engineering, data center teams and key partners to deliver programmatic and/or automated solutions. This role will support the team by identifying and implementing programs structure, consistent frameworks and success criteria to drive efficiencies and standardize processes. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will have demonstrated the ability to coordinate with key stakeholders on time/mission critical operational tasks and be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios.

Required Skills:

SiteOps Global Program Manager Responsibilities:

  1. Deliver program-level initiatives that enable SiteOps to operate effectively and efficiently, assuring the effectiveness of strategic planning, alignment, and optimization efforts.

  2. Drive and facilitate the goal setting sessions. Collect input from key stakeholders and partners and conduct necessary analysis to identify the problem areas, key objectives, success criteria, work-streams and measuring methods. Ensure the selected goals support strategic goals and objectives of the organization.

  3. Drive prioritization efforts to determine the focus areas and key priorities for the program. Identify selection criteria and conduct impact/effort analysis to select the most impactful projects.

  4. Define the long term and short term roadmaps for the programs. Identify key focus areas and group related initiatives into programs and projects. Create milestones and set dependencies.

  5. Build relationships with key stakeholders and drive alignment on the strategic goals and main focus areas for the program(s). Collect regular feedback and reflect it in the program strategy.

  6. Regularly communicate the status of the program by sharing the roadmap, status updates and critical changes to the program. Work with the sponsor(s) and work-stream owners to prepare for various program reviews, build and share status updates and risk mitigation plans.

  7. Identify and prioritize various changes to the program (scope, timeline, resources allocation etc.). Clearly communicate the change to the leadership team and all the stakeholders. Accountable for the adoption of implemented solutions and decisions.

  8. Identify risks in projects that make up the program/portfolio, and developing a risk management plan to mitigate uncertainty within the program. Create awareness on blocking factors and enabling the delivery of the program initiatives.

  9. Identify the staffing and resourcing needs for the program. Identify the work-stream owners and key subject matter experts to drive and support initiatives within the program/portfolio.

  10. Assure the execution of the initiatives in the program by working with all the work-stream owners. Regularly track program progress and keep the team accountable for their deliverables.

  11. Build expertise and deep understanding of the program to gain stakeholders’ credibility and trust.

  12. Ability to travel domestically and internationally up to 25%.

Minimum Qualifications:

Minimum Qualifications:

  1. Demonstrates a strategic lens for the work. Can articulate the why as much as the what behind actions.

  2. Experience managing large, cross-functional technical programs and portfolios.

  3. Adept at collaborating with others to achieve results for the team. Build relationships with many stakeholders and demonstrate win-win approach to the work.

  4. Proven problem solver, experience articulating the problem statement and identify alternatives before moving to solution space.

  5. Proven communication skills with experience interacting with technical and non-technical global, cross-functional groups.

  6. Customer focused that seeks to understand the needs of the customer and how the team can deliver more value in support of the longer term Meta Infrastructure strategy.

  7. Effective communicator that can quickly get to the main points of a topic. Experience summarizing information to hit key points and next actions.

  8. Experience to effectively move from strategy to action. Big picture mentality.

  9. 7+ years of project management, or program management experience.

  10. Effective at prioritizing work for him/her self and assisting in the work prioritization for others as they have experience discerning what is important and urgent.

  11. Bias for action where needed, experience helping projects move along to completion.

  12. Experience navigating through a highly ambiguous environment.

  13. Effective decision maker that can make timely decisions considering multiple view-points and data points.

  14. Proven organizational skills.

Preferred Qualifications:

Preferred Qualifications:

  1. Experience in working within matrixed organizations.

  2. Project Management Professional (PMP) certification.

  3. Experience leading large projects in a Data Center environment.

  4. Experience with Agile methodologies.

  5. Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline.

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at