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Salesforce.com, Inc Senior/Lead Design Program Manager, Marketing Cloud UX in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

At Salesforce, our UX teams aspire to make products that people love. Products that make a service agent’s day more productive, a marketer’s campaign more impactful, and a developer’s app more feature-rich. Behind our great products are amazing teams of UX designers, and working hand-in-hand with THOSE teams is a talented group of professionals that helps make it all happen: the Salesforce UX Operations team! We are driven by the power of design to build great relationships for our users and their customers. Our team is growing, and we are looking for you. Will you join us?

The Salesforce UX Operations team is looking for a self-starting, organized, and experienced Senior/Lead Design Program Manager (DPM) for our Marketing Cloud Experience team and partnering with Commerce Cloud and Experience Cloud. This person will work with executive leadership across our UX organization, and build strong partnerships with cross-functional stakeholders to influence organizational resourcing models, shape product priorities, and align teams around the highest impact design work. This role requires someone who is a relationship builder and an operational thinker; someone who is fluent in the best practices of user experience and software delivery, and who wants to empower the Marketing Cloud UX team to partner with the business in a sustainable and healthy way.

Responsibilities

How will you do this? As Senior/Lead Design Program Manager (DPM), you’ll keep your finger on the pulse of the Marketing Cloud UX team’s resourcing, tracking designer allocation and product design health release over release. You’ll partner with leadership across five Marketing Cloud product lines to help us navigate competing priorities and allocate our designers to the right projects. During release planning, you’ll insert yourself into headcount and prioritization conversations that affect our designers’ work; throughout development, you’ll triage and simplify inbound dependencies, and help Design managers source a single solution.

You’ll be the strategic nerve center of the Marketing Cloud UX management team, gathering project requirements, tracking action items, and affirming commitments by our partners outside UX. You’ll stay connected with our partners’ reports and dashboards to monitor deliverables, dependencies, and priorities impacting our designers. You’ll be the point-of-contact for a huge cast of cross-functional stakeholders, and own regular communications up, down, and out to assure alignment and clarity of goals. You’ll embrace the Marketing Cloud UX team’s Quality of Life and Quality of Design Impact as your primary KPIs, and innovate ways to improve both without straining our designers’ time.

Finally (and most importantly), you’ll be a member of our UX Operations team, a highly visible role that requires confidence, motivation, resourcefulness, and grace.

Requirements

  • Outstanding partnership, interpersonal, and relationship-building skills. The ability to collaborate well in a cross-functional, matrix’d management environment, and work across multiple departments and business units.

  • Superb communication skills that shine in-person and across multiple mediums. The talent to advocate and gain followership for a project or program that speaks to different audiences at whichever level is appropriate.

  • Thorough familiarity with how design gets done. Understand what happens when and why, what natural dependencies exist, how to mitigate risks, and when it’s OK to be visionary (and when it’s not).

  • Experience partnering directly with Product Management and Engineering teams, with an understanding of their priorities, constraints, and how UX informs their work streams.

  • Strong understanding of what it takes to ship software at scale. Experience running projects using agile and/or scrum processes, and understand development team make-ups (i.e., roles, responsibilities, and how they interact).

  • Ability to learn and master internal project management tools to ensure UX work is properly represented and tracked, and contribute new tools and processes to make work more visible to the entire organization.

Desired Experience and Skills

  • Bachelor’s Degree, PMP certification, and/or at least 5 years experience working in the world of enterprise software.

  • Ability to establish credibility and rapport with senior executives, and technical and non-technical team members.

  • An internal compass that points towards ethics and equality, and the conviction to speak up if we stray off-course.

  • Demonstrated ability to influence peers and managers, and build consensus while dealing with ambiguity.

  • Experience advocating for data, user research, and analytics to make recommendations and iterate on the product.

  • Experience running events and programs for internal teams, external customers, or both at the same time!

  • Experience designing and thinking in design systems, not just single-purpose apps.

  • In the face of ambiguity, you have the confidence to make your own way.

  • A desire to be your authentic self in the workplace.

  • A sense of curiosity and a service-minded attitude.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

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