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Wolters Kluwer Senior Technology Product Manager- Operations in Boston, Massachusetts

We are searching for a Senior Product Manager-Operations. This role can be remote, ideally in IL, TX, or MA.

The Senior Product Operations Manager is a critical member of the Product Management team responsible for implementing processes, coordinating among various functions, gathering and analyzing data and ensuring smooth launch of new solutions and ongoing support for the portfolio. This role will work very closely with various teams, including, product management, data analysis, finance, legal, marketing, sales operations, billing, invoicing, collections, etc. They will ensure that all tools and underlying infrastructure is in place to support launch of new solutions, as well as ongoing support and performance monitoring of the entire portfolio. In addition, the Senior Product Operations Manager will identify and implement continual enhancements of tools and processes to help improve the efficiency and effectiveness of their work.

Essential Duties and Responsibilities:

  • Implements all price changes defined by the product management team in all systems – annual changes for the entire portfolio as well at other times as needed

  • Identifies opportunities for product bundling and promotions in partnership with the product management, sales, and finance teams, in addition to their own independent analysis, and recommends implementation plan in all systems

  • Creates, updates and keeps current all sales-related systems, tools and artifacts, including sales agreements, invoices, Salesforce dashboards, Salesforce reports, etc.

  • Creates, updates and maintains product and promotion codes in all systems to ensure accurate pricing, invoicing, collections and reporting

  • Gathers, analyzes and prepares product performance data to support product managers on agreed-upon cadence, including new sales, renewals, revenue, client counts, win-loss, churn, product code usage, cancellations, credits, invoicing and collection status, etc.

  • Supports product managers by gathering, analyzing and reporting performance data on as-needed basis

  • In partnership with product management leaders, maintains and recommends improvements to common set of tools, templates and other artifacts for the product management team to ensure consistency of approach and execution discipline

  • In partnership with the product management and marketing teams, authors and prepares product-related customer communications for distribution, such as product changes, service disruptions, etc.

  • Develops relationships with strategic partners identified by product management team, including new and renewals of partnership agreements, activity tracking, performance tracking, payments, billing, collections, etc.

Other Duties:

Performs other duties as assigned by supervisor.

Job Qualifications:

Education:

Bachelor’s degree from an accredited university, or equivalent experience

Certification in process improvement methodology, e.g., six sigma, lean management, etc.

Experience:

  • 3 + years of experience in B2B enterprise SaaS software industry

  • Two or more years of hands-on experience applying a recognized process improvement methodology preferred

  • Three or more years of experience with Wolters Kluwer operational systems and processes preferred

Other Knowledge, Skills, Abilities or Certifications:

  • Business and financial acumen

  • Planning and prioritization

  • Project management

  • Proficiency in translating business requirements into technical requirements

  • Negotiation

  • Process orientation and data analysis

  • Breaking down complex ideas into simple concepts

  • Influencing

  • Adaptability

  • Aligning deliverables with strategy and priority

  • Focus on solutions and possibilities

  • Nimble, quick to respond or adjust

  • Disciplined leader who holds themselves and others accountable

  • Collaboration

  • Meeting facilitation and presentation

Travel requirements

Up to 25%

Physical Demands

Normal office environment. May be a remote home-based position.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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