Wolters Kluwer Senior Technology Product Manager- Operations in Boston, Massachusetts
We are searching for a Senior Product Manager-Operations. This role can be remote, ideally in IL, TX, or MA.
The Senior Product Operations Manager is a critical member of the Product Management team responsible for implementing processes, coordinating among various functions, gathering and analyzing data and ensuring smooth launch of new solutions and ongoing support for the portfolio. This role will work very closely with various teams, including, product management, data analysis, finance, legal, marketing, sales operations, billing, invoicing, collections, etc. They will ensure that all tools and underlying infrastructure is in place to support launch of new solutions, as well as ongoing support and performance monitoring of the entire portfolio. In addition, the Senior Product Operations Manager will identify and implement continual enhancements of tools and processes to help improve the efficiency and effectiveness of their work.
Essential Duties and Responsibilities:
Implements all price changes defined by the product management team in all systems – annual changes for the entire portfolio as well at other times as needed
Identifies opportunities for product bundling and promotions in partnership with the product management, sales, and finance teams, in addition to their own independent analysis, and recommends implementation plan in all systems
Creates, updates and keeps current all sales-related systems, tools and artifacts, including sales agreements, invoices, Salesforce dashboards, Salesforce reports, etc.
Creates, updates and maintains product and promotion codes in all systems to ensure accurate pricing, invoicing, collections and reporting
Gathers, analyzes and prepares product performance data to support product managers on agreed-upon cadence, including new sales, renewals, revenue, client counts, win-loss, churn, product code usage, cancellations, credits, invoicing and collection status, etc.
Supports product managers by gathering, analyzing and reporting performance data on as-needed basis
In partnership with product management leaders, maintains and recommends improvements to common set of tools, templates and other artifacts for the product management team to ensure consistency of approach and execution discipline
In partnership with the product management and marketing teams, authors and prepares product-related customer communications for distribution, such as product changes, service disruptions, etc.
Develops relationships with strategic partners identified by product management team, including new and renewals of partnership agreements, activity tracking, performance tracking, payments, billing, collections, etc.
Performs other duties as assigned by supervisor.
Bachelor’s degree from an accredited university, or equivalent experience
Certification in process improvement methodology, e.g., six sigma, lean management, etc.
3 + years of experience in B2B enterprise SaaS software industry
Two or more years of hands-on experience applying a recognized process improvement methodology preferred
Three or more years of experience with Wolters Kluwer operational systems and processes preferred
Other Knowledge, Skills, Abilities or Certifications:
Business and financial acumen
Planning and prioritization
Proficiency in translating business requirements into technical requirements
Process orientation and data analysis
Breaking down complex ideas into simple concepts
Aligning deliverables with strategy and priority
Focus on solutions and possibilities
Nimble, quick to respond or adjust
Disciplined leader who holds themselves and others accountable
Meeting facilitation and presentation
Up to 25%
Normal office environment. May be a remote home-based position.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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