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Wayfair Senior Technical Program Manager, Sales Technology in Boston, Massachusetts

<p><span style="font-weight: 400;">Wayfair is looking for a Senior Technical Program Manager (TPM) to organize and drive strategic technology initiatives that help customers connect with our Wayfair Professional (B2B) business and Wayfair Consumer (B2C) sales team.</span></p>

<p><span style="font-weight: 400;">Your work will include programs that directly impact the customers of these businesses, spanning systems related to customer contact management and big data integration for sales engagement. This is a dynamic role working directly with engineering and business partners. In this role, you will partner with product management to determine which programs have the highest impact to define their goals to deliver those high impact programs to production. You will be the leader for the program’s technology strategy working on complex cross-functional programs.&nbsp; You will need to anticipate (and de-risk) bottlenecks, manage escalations, make smart (data informed) tradeoff decisions, and balance the customer and business needs within our technical constraints. As a technology program owner, you’re accountable for development of the applicable technology strategy, its execution, and the achievement of its key outcomes.&nbsp;</span></p>

<p><span style="font-weight: 400;">An ideal candidate will be entrepreneurial, innovative (both with technology and in getting things done), highly influential, and able to steer through ambiguity. They will love using technology to solve complex problems in a high-growth environment with a passionate and engaged team, have a strong product management mindset for building durable solutions to problems at scale, and be able to successfully advocate for the needs of our millions of customers around the world.&nbsp;</span></p>

<p><strong>Who We Are:</strong></p>

<p><span style="font-weight: 400;">Wayfair believes everyone should live in a home they love. Through technology and innovation, we make it possible for 21 million shoppers to quickly and easily find exactly what they want from a selection of more than 14 million items across home furnishings, décor, home improvement, housewares and more. Partnering with Engineering, Product, Experience Design, Analytics and business leaders across Wayfair, our teams ensure that we’re building technology that solves important customer problems in elegant, scalable, and measurable ways.</span></p>

<p><strong>What You’ll Do:</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Define the mission, vision, and guiding principles for your program; setting the objectives, analyzing the data to inform decisions, driving outcomes, and influencing the resourcing of your key initiatives to ensure they get done.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Drive the creation of scalable, cross-cutting, solutions from concept to delivery with your cross-functional technology partners; you’ll be able to zoom into the weeds of a solution or back out to the SVP-level to communicate constraints and target outcomes.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Create plans that have clear, measurable success criteria, and clearly communicate progress, confidence, learnings, and results.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Simplify complexity for the team, drive smart tradeoff decisions, and deliver incremental value for the initiative with many different product &amp; engineering teams.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Force multiply the efforts of many teams to deliver impact by removing bottlenecks for them before they become roadblocks, optimizing working models, and instrumenting repeatable processes.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Own the prevention of traditional failures: bad understanding of the customer/business problem, weak collaboration between teams, interdependencies not being mapped early and often, weak technical solutioning (debt), gaps in testing, or unclear success measurement.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Communicate and align with senior leadership, both within the Engineering and Operational organizations. You will effectively paint with context and drive high quality decisions.</span></li>


<p><strong>What You’ll Need:</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">7+ years of experience in software engineering, software product management, software development management, or technical program management.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A track-record of shipping complicated, cross-cutting, software solutions (products, systems, features) in an agile environment.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A deep understanding of distributed systems and scalable solutions; you’ll be expected to help contribute to the design and development of new platforms and capabilities with your software engineering peers.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">An entrepreneurial mindset, with a bias for customer focused innovation. You will need to bring the customer context into the team and understand things holistically that individual squads may miss.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent analytical skills with demonstrated experience turning data into actionable insights, clear opportunities, and viable solutions.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">The ability to communicate effectively at all levels in the organization.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">A Computer Science, Math, Engineering, or other technical degree is preferred (or relevant work experience).</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>