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Salesforce.com, Inc Senior Success Guide- Experience Cloud in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Details

The role of the Senior Success Guide will be responsible for helping to grow customers’ value and improve adoption at scale. The Senior Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to Salesforce customers. They will partner with Success Managers, Account Teams, and Sales Success Guides to play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group settings; exhibiting their business and product knowledge, they deliver value to both Customers and internal teams.

Responsibilities

Demonstrate deep knowledge of the Salesforce product portfolio. Effectively deliver 1: Many and 1:1 Salesforce Experience Cloud Expert Coaching Sessions with Customers. Advise enablement areas; provide best practice and adoption recommendations on business specific use-cases

Drive customer success by providing Product Education, Technical Advice, and Adoption Guidance for Salesforce Experience Cloud

Identify the customer's key metrics and areas for value realization (advise Customers best practice for definition and adoption of metrics and KPIs that reflect on business outcomes and measures)

Demonstrate an understanding of the full portfolio of our products and services; able to articulate the value they bring to our Customers. Can communicate our Salesforce product value prop with clarity, brevity, and purpose

Required Skills

  • Minimum 2 years relevant work in Salesforce (Sales/Service Cloud and/or Digital Platforms) Experience Cloud

  • Proven success leading customer-facing presentations and engagements

  • Proven ability to manage time and prioritize activities while performing effectively under pressure

  • Ability to handle objections, prioritize customer issues, collaborate with manager and colleagues to effectively drive resolution

  • Understand and articulate the value of relationships between Salesforce Sales Cloud, Service Cloud, Experience Cloud; and how our customers use the platform to manage their business

Desired Skills

  • BA/BS degree desired

  • Experience in Salesforce Experience Cloud desired

  • Salesforce Certifications ADM, Advanced ADM, Sales Consultant, Service Consultant, and/or Experience Cloud Consultant desired

  • Working knowledge of Salesforce Experience Cloud and how it drives business value

Colorado-based roles: Minimum annual salary of $83,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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