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VMware Senior Site Reliability Engineer - Opportunity for Working Remotely in Boston, Massachusetts

Senior Site Reliability Engineer

Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?

You share a passion for supporting the development of software that has a significant impact on the world and the future of cloud computing. You love solving problems and learning new things and are looking for a company that helps enable those ideas. Technologies come and go, but that excites you because of the endless possibilities it creates. You are looking for an opportunity to work for a company whose software is utilized by every Fortune 500 company and significantly impacts every industry. You want to be a part of a collaborative environment whose teams care about the product they are creating, how they create it, and the impact it has on customers’ business objectives.

The Test Infrastructure team plays a pivotal role in Engineering, providing services and solutions for Dev/Test teams to develop and test Carbon Black Products with. We’re looking for a Senior Site Reliability Engineer who will deploy and maintain infrastructure and tooling for virtual, physical and public cloud Dev/Test labs. This is a unique opportunity to be part of a high-performing team and gain experience with cutting-edge tools and technologies.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

  • Deploy, support and maintain Dev/Test infrastructure and services in virtual and cloud environments

  • Troubleshoot and resolve issues on Windows systems, Linux systems and Docker containers for services such as Jenkins, GitLab, Artifactory, Active Directory, DHCP, DNS, Citrix PVS, Horizon VDI, and much more.

  • Monitor the health and performance of all infrastructure and resolve issues using strong troubleshooting skills

  • Patch and maintain critical infrastructure servers

  • Use configuration management tools like Ansible and Puppet to apply and maintain consistency across infrastructure services

  • Support the extended engineering team in troubleshooting test automation failures caused by infrastructure issues

  • Work closely with Dev/Test teams to understand their test infrastructure requirements and implement solutions based on their requirements

  • Efficiently design and optimize solutions while maintaining a high level of security

  • Leverage virtual datacenter and public cloud knowledge to provide Infrastructure as Code solutions for dev/test labs

  • Identify and implement new automated solutions to improve agility and speed while eliminating manual tasks. Write automation and scripts to streamline common tasks, configurations, deployments, etc.

  • Write Infrastructure as Code to deploy and configure infrastructure, services, and solutions

  • Work with a geographically distributed team to drive customer use cases and outcomes

  • Support the physical machine lab and datacenter by troubleshooting issues and deploying and configuring new physical machines such as servers, laptops and desktops (if the candidate is located within commutable distance of the Massachusetts office)

What You’ll Bring

  • Strong Infrastructure troubleshooting skills with Windows, Linux and macOS systems, containers, service issues, network issues such as firewall, DHCP and DNS related issues, etc

  • Solid understanding of OS fundamentals (Mac / Linux / Windows)

  • Strong understanding of Docker and containers

  • Experience with monitoring solutions for maintaining system health and availability and troubleshooting issues

  • Solid analytical, automation and scripting skills (Python and PowerShell preferred)

  • Experience with GitLab, Jenkins, Jenkins Pipelines and Artifactory

  • Good understanding of virtualization and experience supporting virtualized environments

  • Strong written and verbal communication skills

  • Great attention to detail

  • Security Experience a plus

  • Solid understanding of networking is a plus

  • AWS, Azure, Kubernetes and vSphere experience is a plus

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a new member of the Test Infrastructure Team, you will:

  • Write technical design documents and hold reviews

  • Participate in all team scrum ceremonies

  • Design, develop, support and maintain solutions required by Dev/Test teams

  • Support and maintain all virtual, physical and cloud lab infrastructure

  • Monitor and troubleshoot issues with infrastructure services

  • Leverage Infrastructure as Code to automate infrastructure deployment and management using tools such as Terraform, Python, Ansible, Puppet, vRA etc.

  • Participate in our on-call rotation, providing operational support to our infrastructure and services

  • Communicate with internal consumers of the team’s solutions to gather requirements and facilitate the adoption of your solutions

Where is this role located?

This role is based out of VMware’s Burlington, Massachusetts office and is open to candidates in the surrounding area. Working remotely is fine but an ideal candidate is able to commute to Burlington, Massachusetts when needed to support the physical machine test lab.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .

  • Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • Generous Time Off Programs

  • 40 hours of paid time to volunteer in your community

  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

  • Financial contributions to your ongoing development (conference participation, training, course work, etc.)

  • Wellness reimbursement and online fitness and wellbeing classes

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Engineering and Technology

Subcategory: Software Engineering

Experience: Manager and Professional

Full Time/ Part Time: Full Time

Posted Date: 2022-09-16

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.