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Amentum Senior Quality & Continuous Improvement Manager in Boston, Massachusetts

This is a remote-telework opportunity. US Citizenship is required to apply.

The Senior Quality & Continuous Improvement Manager (Sr. QCIM) is able to lead both Quality and Continuous Improvement programs. The Sr. QCIM works with other quality personnel and continuous improvement personnel, project managers, and program and functional team leadership in planning, designing, and accomplishing key projects, and assists program managers with the skills (Quality, LSS, PM, Financial) required to be successful. The Sr. QCIM is a strategic-thinking, self-starting leader reporting to the Amentum Corporate Director of Quality Management or Amentum Director of Continuous Improvement.

As a Quality leader, the Sr. QCIM is responsible for ensuring effective and efficient execution of Amentum’s ISO 9001:2015 Quality Management System (QMS). The Sr. QCIM develops, plans, and executes internal process audits; manages and follows up on Corrective Action Requests (CARs) resulting from internal and external process audits; manages day-to-day activities related to management of corporate policies, processes, and procedures; assists program and corporate functional teams in achieving and maintaining quality. The Sr. QCIM also supports development and delivery of required annual quality training; collection of and action on customer satisfaction information; management of operational risks.

As a Continuous Improvement leader, the Sr. QCIM is a Lean Six Sigma Black Belt (or Master Black Belt) that assists program and functional teams to improve their processes, capabilities, customer satisfaction, and profit margins by leading efforts to improve execution discipline, enhance management control, and transform the enterprise.  The Sr. QCIM helps various teams transform process data into high-powered analytics that drive root cause analysis and preventive actions to achieve consistent results and accomplish business objectives. The Sr. QCIM also assists in teaching the Amentum Accredited Lean Six Sigma Green Belt program and mentoring Green Belts produced by the program.

Principal Accountabilities:

  • Responsible for overall development, implementation, and maintenance of quality assurance/control plans and programs

  • Collaborate with IT to develop ongoing requirements for and improvements to the OnPoint QMS tool

  • Develop, maintain, and improve corporate QMS and Continuous Improvement process documentation

  • Manage Amentum’s document control system and process changes to documents requested by functional process owners

  • Develop and deliver quality and continuous improvement training programs in a manner that raises employee awareness and enables employees and supervisors to work with improved quality

  • Responsible for ongoing training of current employees to ensure they are up-to-date with current quality plans and the quality program

  • Maintain and improve Amentum’s annual required Quality training program

  • Conduct ad-hoc and formal training to personnel on QMS practices and process development

  • Champion continuous improvement projects and mentor certified Lean Six Sigma Green Belts or Green Belts in training

  • Conduct and lead assigned continuous improvement projects, Kaizen events, process mapping exercises, root cause analyses, and other quality and continuous improvement activities

  • Assist in maintaining and improving Amentum’s Accredited Lean Six Sigma Green Belt curriculum and conduct associated Green Belt classes

  • Develop and implement written quality and inspection plans

  • Ensure up to date plans, inspection schedules and reports are available to applicable stakeholders for project/area of responsibility

  • Recommend and implement new processes or inspection methods to improve quality

  • Analyze inspection findings to identify and resolve root causes and potentially oversee corrective actions

  • Investigate and document instances of non-compliance relating to quality

  • Provide technical inspiration, leadership, and consultation to professional co-workers

  • Provide leadership for quality assurance and quality control support on assigned program(s) and/or areas to ensure that the product is designed, procured, and installed in accordance with customer and company quality requirements

  • Provide leadership for new systems, development, proposals, implementation, procedures, and any related quality or continuous improvement activity

  • Review project/contract/program activities and capabilities to ensure compliance of the quality program

  • Report any unusual discrepancies or problems promptly to applicable stakeholders and provide recommended solutions

  • Coordinate with department managers, supervisors and employees to improve and/or resolve issues

  • Remain current on quality control and continuous improvement practices and trends through training, publications, seminars, conferences and related trade shows

  • Provide guidance to managers and supervisors to assist them in interpretation of and compliance with quality requirements

  • Conduct special evaluations, quality surveys and audits

  • Compile reports and findings of surveys and audits for company officials for review and make action recommendations as required

  • Conduct and direct internal process audits, prepare formal audit reports, and define audit schedules

  • Coordinate with external auditors for annual surveillance / recertification of Amentum’s corporate QMS and other regulatory group (e.g., DCMA, DCAA, OSHA) audits

  • Introduce creative reasoning, question existing processes, and provide innovation and new solutions to exceed prior limits to solve business problems

  • Proactively identify potential difficulties which can be solved through existing, emerging, and transformative technologies

  • Promote a strategic mindset with an ability to critically analyze, logically structure, and execute on details, while remaining flexible in an evolving and uncertain environment

  • Apply established tools, frameworks and methodologies to support business decision-making

  • Identify and implement ISO 9001, AS9100, Lean Six Sigma, and PMBOK best practices

  • Assist in establishing processes for business leaders to measure, manage, track, and report operational project results and corresponding financial business benefits

  • Provide updates regarding progress of quality and continuous improvement activities

  • Assist in developing communications to the various organizational stakeholders regarding the Continuous Improvement Value Proposition to drive improved business performance

  • Assist in creating and implementing an approach to measure the organization’s capability in learning and applying continuous improvement techniques

  • Prepare and submit deliverables on schedule, in accordance with requirements

  • Support new business proposals requiring solutions for continuous improvement, risk management, performance management, and/or quality management

  • Identify innovations, map future process states, establish cost efficiencies, and prepare and present business cases

  • Document architecture design, communication/interfaces, technical details, database schemas

  • Provide solutions for reporting and analysis using Power BI

  • Enhance and optimize existing solutions with the aim of increased automation and superior user satisfaction

  • Prepare and execute test cases

  • Ensure quality of solutions provided to Stakeholders and adhere to project plans

  • Assist in user acceptance testing, troubleshooting, and end-user support

  • Document technical specifications and user guidelines, and provide end-user training

  • Conduct site visits as requested to assist various stakeholders with quality and continuous improvement activities and events

  • Perform all other position related duties as assigned or requested

Knowledge & Skills

  • Ability to influence change, deal with ambiguity and drive best practices; this includes process improvement initiatives in a fragmented corporate and IT landscape

  • Excellent leadership, interpersonal, and collaboration skills with the proven ability to effectively supervise, mentor, and influence personnel within and across team boundaries

  • Skilled in document control principles and practices

  • Self-starter who thrives with minimal direction in a deadline-driven and dynamic environment

  • Strong analytical skills with ability to analyze processes, make recommendations for improvements, and lead teams to implement improvements

  • Proficiency in Change Management techniques

  • Expert, demonstrated knowledge of ISO 9001, AS9100D, AS9110 ISO 19001 standards and practices

  • Strong, demonstrated knowledge of Lean Six Sigma, Root Cause Analysis, problem solving, Statistical Process Control, internal audit processes

  • Ability to develop, conduct, and analyze results from customer satisfaction surveys

  • Strong ability to develop quality objectives, KPIs, and metrics from business processes and requirements

  • Highly proficient in project management

  • Excellent skills in MS Office products including advanced Excel capabilities

  • Ability to develop visual reports, KPI scorecards, and dashboards using Power BI, including connecting data sources, importing data, and transforming data for Business Intelligence

  • Capable of implementing and architecting business logic

  • Understanding of SQL and relational databases

Experience & Education

  • Bachelor’s degree in Computer Science, Quality Assurance, Engineering, Management, Business, or related field; experience may be substituted for degree

  • Ten (10) years of experience or equivalent combination of related training/experience; with at least four (4) years in a QA/QC capacity and four (4) years in a management role and seven (7) years managing complex projects

  • 7 years experience applying advanced Microsoft Excel skills

  • Certified PMI PMP

  • Certified AS9100 Lead Auditor

  • Certified Lean Six Sigma Black Belt (or Master Black Belt)

Preferred but not Required

  • Active Secret clearance or better (preferred but not required)

Work Location/Travel

The role is expected to travel up to 10% (domestic and/or international). Must be willing and able to operate in US Central or Eastern Time Zones standard business hours, regardless of home time zone.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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