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Chewy Senior Product Designer in Boston, Massachusetts

Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. The Chewy Product Design and Research team embraces this vision, crafting experiences that aim to delight customers (and the businesses and veterinarians that support them) with unprecedented ease and convenience, empowering them to keep their pets happy and healthy. We are a hard-working, collaborative, and fun-loving team of designers, researchers and builders, on the lookout for creative and driven talent to join the pack.

We Are Seeking:

We are seeking a Sr. Product Designer to play a hands-on role in realizing Chewy's vision, driving the creation of innovative new products and services. As a Sr. Product Designer, you'll be a key contributor defining the User Experience of core mobile & web commerce experiences throughout Chewy. You'll have the opportunity to think and act big, exercising continuous innovation and a bias for action, coupled with thoughtful experimentation. The ideal candidate will be a systems-level design thinker with strong customer instincts and outstanding design intuition. Your primary goal will be to ensure an unparalleled customer experience that enables our customers, businesses and veterinarian partners to accomplish their goals in the most elegant, efficient, and enjoyable way possible. To achieve this, you will be responsible for driving the design process and propelling teams to completion - working closely with our partners in research, product management and engineering to help shape the next generation of shopping on Chewy.

The Chewy product design core team works on innovating our flagship Chewy platforms and developing new products and services across the entire Chewy ecosystem. You might be helping pet parents find just the right toys, food, and medicine to keep them happy and healthy. Supporting pet parents in finding their next pet and being there to answer urgent questions using veterinarian telemedicine. Ensuring that our customer care and fulfillment teams have just the right tools to wow our customers with seven-star service.

What You'll Do:

  • Earn trust and collaborate with product managers, developers, content strategists, user researchers, and other designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement.

  • Put the customers first and utilize design thinking principles to work through all facets of the product design life cycle, from discover and concept ideation, through flows and wireframes, to full-fidelity prototype designs. Enabling you to build engaging user experiences for multiple user groups that solve business objectives with purpose and simplicity.

  • Deliver results by presenting and articulating your design process, inspiration, and decisions to internal stakeholders including C-suite executives.

  • Operate at depth by attending and actively participating in daily stand-ups, grooming, planning, and other team meetings.

  • Debate openly by performing design reviews and providing feedback to software developers and other designers during the product development process.

  • Act like an owner on the team to deliver work by driving with urgency, and accelerate time by emphasizing the use of lean tools and techniques.

Basic Qualifications:

  • A total of 5+ years of experience in User Experience Design that includes 2+ years of leading large-scale initiatives at a product based organization.

  • Fluency in best practices for User Interface Design, Information Architecture, and Interaction Design; practical knowledge of User Centered Design processes and lifecycles; ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal Design practices.

  • Knowledge of the latest design concepts, emerging technologies, and other developments in the user experience field.

  • Effectiveness in working across organizational boundaries to influence and deliver results.

  • Analytical skills and high judgment.

  • Communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

  • A proven ability to consider the impact your of decisions, past your own products.

  • Able to translate concepts into concrete depictions to clarify ideas and advance collaboration based on shared understanding.

  • Strong bias for action including the ability to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment

  • Anything additional for the role: Example: experience designing for e-commerce.

Preferred Qualifications:

  • Bachelor's, or equivalent degree, in Design, HCI, or related field or equivalent professional experience with the design field.

  • Track record of delivering designs that adapt to multiple platforms from desktop web to mobile apps.

  • Experience handling e-commerce projects, or similar complex services.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR@chewy.com.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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