Danaher Corporation Senior Field Service Engineer - Boston, MA in Boston, Massachusetts
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
Are you looking to use your knowledge and experience to help mentor and develop staff members on our sophisticated instrumentation?The Senior Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including our strategic accounts. The Engineer resolves all assigned customer and technical issues and partners with Sales and Service management to drive customer satisfaction. This role mentors and develops staff members on more sophisticated instrumentation and complex workflows.
This position is part of the Field Technical Service, Region 9 department, located in Boston, MA and this position will be remote.
In this role, you will have the opportunity to:
Assist the District Manager with leading technical discussions, special projects, identifying resources and training needs, and filling in for the DM as needed.
To gain in-depth experience and proficiency in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation.
Maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues.
Partner with Sales and Service management to drive customer satisfaction and business objectives. Also, mentors and develops staff members on more sophisticated instrumentation and complex workflows.
Train our customers and troubleshoot and resolve difficult service situations both within assigned accounts as well as across the district/region.
Completes administration duties (logging service activities, expense reporting, inventory).
Utilize your skills and training to accomplish a solid understanding of Sciex or competitive products including applications and software workflows.
The essential requirements of the job include:
Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics).
We provide company car, company gas card and 50% + travel, by vehicle, within Boston, Cambridge or Maine area. Maintain a valid Driver's License. Meet Vendor Credentialing requirements.
6+ years’ experience as a field service engineer and deep knowledge of Mass Spectrometry or related scientific instruments experience.
Ability and willingness to lift up to 50 lbs.
It would be a plus if you also possess previous experience in:
Prior experience using and/or servicing Mass Spectrometry, capillary electrophoresis or related scientific instruments is beneficial.
Proficient knowledge of electrical and electro-mechanical technology and all required safety protocols.
Experience in Problem Solving Processes & Kaizens.
SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.
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