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Lumen Senior Director of API Product Management - Work From Home in Boston, Massachusetts

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Sr Director of API Product Management is responsible for leading the orchestration of strategy alignment and transformation for Lumen’s API Product Ecosystem with a focus on improving the customer and employee experience through self service capabilities which resolve customer challenges. Serving as the primary interface for strategic alignment of the key functional areas, this individual will work closely with cross functional leadership to increase the velocity of integration and development, establish and maintain linkage between the customer experience and development roadmaps, influence standard design principles, improve methods for effective execution, and serve as the customer’s advocate within strategy.

The Main Responsibilities

  • Analyze and synthesize external market assessments, benchmarks, dynamics and best practices to drive strategy and execution.

  • Maintain linkage with Business and Product leaders advocating for cross functional collaboration to maximize the effectiveness of strategy support, ensuring synchronization of activities, minimizing duplication of efforts and establishing best practice standardization.

  • Develops, manages and sustains a governance and operational support framework supporting the key business imperatives; ensuring leaders and teams are operating within established standard design principles, receiving the appropriate requirements and support from the broader organization. Coordinates with company leaders and cross company teams to ensure appropriate prioritization, resourcing and velocity.

  • Lead the mindful development and coordinated execution of the API Product Ecosystem strategy rooted in customer demand and insights.

  • Consults within strategy and across the business using a broad level of knowledge and expertise. Responsible for reconciling and aligning goals/objectives with strategic growth initiatives to maximize the effectiveness of strategy value and support.

  • Effectively manage the end-to-end readiness of the API Product capabilities: technical and operational readiness ensuring the business strategy is executed successfully.

  • Create and apply formal change management practices that ensure services and solutions related to the API Product experience are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification, impact to the program and business.

  • Sponsor internal evangelism and education efforts to build Lumen competencies in the API Product space.

  • Set direction; define objectives and align priorities for the API Product Management team

  • Drive API Product Monetization strategy including product development, go to market, and outreach.

  • Rationalize customer demand to determine prioritization of API Product development.

  • Manage and monitor API Product performance and utilization as part of and product management life cycle.

What We Look For in a Candidate

  • BS/BA or equivalent education and experience in customer focused leadership position. Master’s Degree a plus.

  • Minimum 10 years of experience driving technical program management organizations.

  • Minimum 10 years of experience driving cross functional, collaborative teams, leading teams in matrix-driven organization, and facilitating collaboration between Senior leaders across the company.

  • Experience working with API ecosystems and API transformations; understanding of developer communities a plus.

  • Aptitude for solving complex technical and operational problems while driving multiple priorities and programs and delivering against tight timelines in a dynamic environment.

  • Experience with Corporate Governance practices, Program and Portfolio Management Office environments including the establishment of the disciplines and building supporting organization.

  • Outstanding communications skills up, down and across the organization. Ability to create clarity and drive focus in complex and dynamic contexts.

  • Ability to command control in highly visible situations

What to Expect Next

Requisition #: 250285

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.