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CVS Health Senior Digital Experience Designer in Boston, Massachusetts

Job Description

Position Summary:We are looking for a Senior Experience Designer to support our Aetna Health product.Aetna Health is our primary member-facing product for anyone who has coverage through Aetna, focused on helping them get the most out of their plan. Members can check their coverage, review claims and spending, find doctors, pull up their ID card, get tips on saving money and staying healthy, and much more. Aetna Health is delivered on multiple platforms (responsive Web, iOS, and Android), and has millions of active users across our commercial, Medicare, and individual market member populations.You’ll work alongside talented and passionate teammates from diverse backgrounds. Together, you’ll identify customer problems or opportunities, develop the strategic UX vision, and communicate that narrative across the business. You’ll guide cross-functional teams through a user-centered design approach, culminating in the execution of member experiences that validate the strategy, hypotheses, and business/user goal.What You’ll Do:Collaborate with product management, business and technology partners to ensure a shared understanding of business goals, user needs, and success criteria. Develop a working knowledge of customer journeys, personas and segmentation within your portfolio of value streams.Utilize user-centered design approaches to define the customer problem / opportunity with cross-functional teamsDevelop concepts, wireframes, and prototypes, through facilitation and hands-on workPartner with accessibility, research, and content strategy resources to ensure solutions meet the needs of all users Produce high-fidelity UI deliverables for engineering handoff and collaborate with engineering to ensure design quality in the final product Iterate on design solutions based on research and analytics/metrics Collaborate with other design teams to drive the evolution of our design system and ensure consistency across our product and other products across the enterprise

Pay Range

The typical pay range for this role is:

Minimum: 75,000

Maximum: 167,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 5+ years of experience crafting user-centered experiences for complex consumer-facing products or business intelligence tools

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

• Ability to collaborate with partners and stakeholders to develop and articulate detailed requirements and design complete user experiences that meet these requirements• A solid grasp of user-centered design, design thinking, planning and conducting user research, rapid prototyping, user testing, and heuristic analysis• Experience in iOS, Android/Material design, and responsive web design best practices• Solid understanding of WCAG best practices• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and partners• Proficiency in Sketch, InVision, Miro and a willingness to try new tools• Agile or SAFe experience• An online portfolio showcasing a wide range of UX work


Bachelor’s Degree or equivalent experience

Business Overview

Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.