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Wayfair Senior Analyst - B2B Program Management in Boston, Massachusetts

<p><strong>Who We Are:</strong><br>The B2B Strategy &amp; Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional has nearly tripled in size over the past 24 months, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.</p>

<p><strong>What You’ll Do:</strong><br>As a Senior Analyst within Sales Strategy &amp; Program Management, you will be responsible for making sure the sales experience for Wayfair Professional’s Account Management customers makes them want to shop with us again and again. Account Management is our dedicated sales program focused on our most loyal repeat customers. You will help identify opportunities to improve our operating model to improve efficiency across the Account Management sales org. You will conduct diagnostic analyses to understand and influence the health of the program. You’ll partner to introduce new initiatives and influence the long-term strategy for this Sales unit. Your output will live in the actions of hundreds of sales professionals and associated teams as part of a nine-figure, rapidly-growing business.</p>

<p>In this role you will be responsible for executing program objectives and strategy in alignment with the larger organizational goal. You’ll determine how we can connect with our existing Wayfair Professional customers and fulfill their needs efficiently, unleash their purchasing potential and drive a higher share of wallet. You will execute on a roadmap to identify opportunities within the sales team for optimum capacity utilization, establish meaningful customer connects, and deliver a profitable growth. You’ll do so in partnership with a cross-functional team including Marketing, Sales, Product, and Finance, among others. This is an opportunity to own end to end processes, from ideation to implementation. You will be in a highly visible, cross functional and impact heavy role.</p>

<p><strong>What You’ll Need:</strong><br>Experience working on strategy projects (i.e. evaluating a portfolio of options to improve growth and/or profitability within a business unit) required.<br>Given the cross-functional and influential nature of the role, a qualified candidate has excellent communication skills and a collaborative mindset.<br>Strong attention to detail and program and project management skills, including working against a roadmap, establishing communications cadences and methods, delivering results against established deadlines, and identifying bottlenecks and solving issues as they arise.<br>Bachelor’s degree and 2+ years of experience required.</p><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>

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