Massachusetts Green Jobs

Selling Tools and Insights Consultant, North America

Role Description

• Works directly with diverse sales regions to understand their unique needs, while implementing and optimizing adoption of new sales tools and insights ​

• Leads change management and communication strategies to drive adoption of new tools and methodologies, collaborating closely with sales leadership to ensure alignment with business goals ​

• Coordinates with multiple teams (Distribution Enablement, Learning & Development, Analytics) to deliver training, gather insights, and monitor the impact of new tools

Key Responsibilities:

• Collaborate with, and regularly shadow, diverse sales regions and territories to

• Understand their unique ways of working, workflows and challenges

• Align new tools and centralized best practices with existing regional/territory processes

• Identify best practices emerging from the field and scale across sales team

• Develop and implement tailored change management strategies to enhance CRM, selling tools, insights and innovation adoption, including being hands-on with sales teams (e.g., setting up new tools for territories/regions; one-to-one coaching)

• Lead communication planning and execution in support of new tools and insights, as well as department’s communications to global leadership and key stakeholders/partners

• Lead coordination of Distribution Enablement teams to contribute to sales strategies and product launches. Identify gaps in enablement and raise to leadership

• Leverage regional sales strategy teams to drive adoption and gather insights from the Sales team

• Work closely with sales leadership to ensure tools and processes support business goals and gain their buy-in; understand sales leaderships’ needs and promote data-driven sales leadership and strategy

• Work with sales leadership to establish and build buy-in for core standards in ways of working (e.g., when it’s not appropriate to use excel versus centralized tool)

• Based on experience working with sales team, inform the roadmaps of the CRM, selling tools, Advanced Analytics and BI teams

• Collaborate with Learning & Development team to deliver customized training programs on new sales tools and technologies, aligned with sales methodologies and business goals

• Monitor and report on adoption rates and impact of tools and insights across different regions, aligned with established OKRs for the Distribution Enablement team

Ideal candidate:

• Proven experience working within a sales organization; experience in change management and/or coaching preferred

• Good handle on the industry, sales processes and sales team’s ways of working, as well as sufficient technical proficiency to become a skilled user of CRM systems, sales tools and innovations

• Experienced working as a consultant/coach, understanding and addressing unique team and regional requirements; undertaking needs assessments and tailoring solutions and approaches

• Empathetic and emotionally aware of challenges the sales team can face; while being enthusiastic about innovation and driving productivity, can skillfully promote standardized processes and best practices while respecting/leveraging regional nuances and successful ways of working

• Excellent written and spoken communication and interpersonal skills, with ability to influence

• Experienced at communication planning and execution; can leverage organizational resources as required

• While not leading formal projects, can build plans and frameworks and work in collaboration with colleagues and partners

• Experience establishing data-driven approach to baselining, measuring and reporting on change initiatives

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.