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Travelers Scheduling Coordinator - Remote in Boston, Massachusetts

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Risk Control

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$39,700.00 - $65,500.00

Target Openings

1

What Is the Opportunity?

This position can be remote. Under moderate supervision, this position is responsible for scheduling customer appointments for the Inside Desk, scheduling phone calls for Risk Control Consultants with customers to conduct a Risk Control Survey. This job does not manage staff.

Primary Job Duties & Responsibilities

  • Responsible for scheduling customer appointments for the Inside Desk, scheduling phone calls for Risk Control Consultants with customers to conduct a Risk Control Survey.

  • Establishes customer contact, provides information on nature of the phone call.

  • Responsible for scheduling appointment and necessary documentation.

  • Provides confirmation to consultant for the appointment.

  • Other duties as assigned.

Minimum Qualifications

  • High School Education or equivalent required

  • 2 years of outbound call handling required

  • Strong communication and problem resolution skills required

  • Experience with call center or providing telephone customer service required

  • Microsoft Office and data entry experience required

Education, Work Experience, & Knowledge

  • Corporate work environment experience preferred

  • Experience in Service Dispatch or Customer Service preferred

Job Specific Technical Skills & Competencies

  • Strong communication skills

  • Experience with outbound calling and/or scheduling appointments

  • Problem resolution experience preferred, ability to deal with all types of customers

  • Microsoft Office Suite, Outlook experience preferred

Environmental / Work Schedules / Other

  • Operates standard office equipment (Frequently)

  • Sitting (Can stand at will) (Frequently)

  • Use of Keyboards, Sporadic 10-Key (Frequently)

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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