Children's Hospital Boston Scheduling Coordinator I (Endocrinology) in Boston, Massachusetts
58964BRTitle:Scheduling Coordinator I (Endocrinology)Department:Medicine-EndocrinologyAutoReqId:58964BRStatus:Full-TimeStandard Hours per Week:40 Job Category:ClinicalJob Posting Description:At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
The Scheduling Coordinator I will be responsible for:
Scheduling appointments/procedures across the enterprise in multiple areas, coordinating with providers, locations and families, following the department’s scheduling guidelines. Responding to patient concerns and needs, offering possible appointment options such as location and time. Entering appropriate information in hospital IT systems and coordinating care with interpreter services, when necessary.
Serve as a subject matter expert for the Optimal Wellness for Life (OWL) program, including scheduling across a range of specialties including: pediatric endocrinologists, registered dietitians, behavioral medicine psychologists, resource specialists and exercise program coordinators
Collecting, verifying, recording and processing patient demographics, insurance/payment and referral information required for patient appointments in accordance with HIPAA approved procedures. Entering the correct CPT codes to describe examinations and ICD-9/10 codes to facilitate the authorization process.
Screening patients for potential contraindications for examination and/or location according to area needs, escalating questions and issues appropriately. Accurately fills out paper and/or electronic screening forms, when necessary.
Answering, screening and routing telephone calls in a courteous and respectful manner following departmental guidelines. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within score of knowledge and authority.
Working with others to promote and encourage each person’s contribution on the interdisciplinary team toward achieving optimal patient goals and outcomes. Providing exceptional care, exceptional service.
Performing other duties as needed.
To qualify, you must have:
High School Diploma required, Bachelor’s Degree preferred.
Previous customer service or administrative experience preferred.
Analytical skills and judgment to interpret data and take appropriate action in circumstances and situations that vary. Contributes to a supportive team environment within and between other departments and organizations.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Strong attention to detail, commitment to excellence and strong planning and organizational skills, using time efficiently and prioritizing and coordinating tasks appropriately.
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular