Flexential Sales Support Specialist in Boston, Massachusetts
The Sales Support Specialist will contribute to customer revenue retention and sales success through supporting efforts around renewals, reduction of service, decommissioning of products/parts and solution repricing. This position will also provide system and process subject matter expertise for Salesforce CRM, Salesforce CPQ, and Docusign. Attention to detail and strong communication skills are critical.
Key Responsibilities and Essential Job Functions:
Identification of upcoming renewals and forecasting of renewals
Responsible for researching key components and critical dates for renewals and communicating with the Sales Account Executive for flawless execution with the customer
Create quotes and complete quote changes as necessary
Processing and communicating changes of service predicated on deprecated products/parts, solution repricing and reduction of service requests
Work cross organizationally with Commercial Management, Sales and Sales Operations
Provide first point of contact for questions or issues related to front office system, policies, or procedures (including but not limited to Salesforce, CPQ, and Docusign)
Verify and process contracts/sales orders that occur outside of the defined electronic process
Bachelor’s degree or equivalent experience
Strong written and verbal skills
Ability to multi-task in a high activity environment
Detail oriented and well organized
Experience with Salesforce, Docusign, and a quoting process
Knowledge of renewals and the renewal process
Base Pay Range : Annualized salary range offered for this position is estimated to be $56,000-$70,000, however, the actual pay range depends each candidate’s experience, qualifications and location.
Variable Pay : Discretionary annual bonus, based on personal and company performance.
Benefits of working at Flexential:
Medical, Telehealth, Dental and Vision
Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long Term disability
Unlimited Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Rewards and Recognition Program
Benefits are subject to change at the Company’s discretion
Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit www.flexential.com. Flexential is a registered trademark of the Flexential Corp.
Follow Flexential on LinkedIn (http://www.linkedin.com/company/flexential) , Twitter (https://twitter.com/flexential) , Facebook (https://www.facebook.com/flexential/) and YouTube (https://www.youtube.com/c/Flexential) .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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