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HqO Sales Operations Manager in Boston, Massachusetts

HqO is a fast-growing company that is revolutionizing the commercial real estate industry by better connecting landlords to their building tenants. We help landlords enable tenant experiences that surprise and delight through software, provide them with data to drive decisions, and ultimately increase the value of their assets. At HqO, each and every person plays an important role in shaping the future of our company and the industry itself. Join us as we empower the real estate companies to provide incredible experiences and build a stronger community for their tenants.

We?re excited to grow our team and have lots of opportunities for career development, so if you?re passionate about what you do and want to work in a fun and growing industry, join us!

About the Role

HqO is seeking a talented Sales Operations Leader to help drive the integrity of our internal data, optimize our CRM experience and ensure our sales team has the tools they need to be successful. We are growing fast and looking for someone who is excited to dig into our CRM data, drive and implement processes as well as provide recommendations to senior management on needs of the sales team.

Key Responsibilities:

  • Enhance sales productivity by enabling the sales team to work smarter by simplifying processes

  • Track and analyze key metrics including pipeline growth, win/loss rates, forecast and quota attainment

  • Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management

  • Assist with on-boarding and training new sales talent on Salesforce and other sales tools

  • Provides day-to-day end-user support including implementation, user adoption, system configuration and maintenance, testing, data integrity, backups, etc

  • Configure and customize Salesforce including custom fields, roll ups and formula fields; page layouts and record types; custom objects; workflows and email alerts, field updates, and task creation

Ideal Candidate:

  • Self-starter and eager to learn

  • Strong experience in Salesforce

  • Ability to analyze large datasets

  • Strong verbal and written communication skills

  • An analytical mind and inclination for problem-solving

  • Attention to detail

  • Ability to create structure, design effective processes, and prioritize

  • Passion for technology and being a part of a fast-growing company

  • A collaborative spirit with a dedication to helping out as part of the team

  • Ability to problem solve

  • Ability to multitask

Desired qualifications:

  • 3-5 years of experience in sales operations as a subject matter expert with proficiency in creating reports, optimizing processes, training new hires, and managing dashboards in Salesforce

  • Bachelor's degree required; technical or business-related field preferred.

  • Ability to understand high-level sales strategies, translate them into system and process requirements

  • Advanced Excel skills with a strong understanding of the Salesforce backend