Deloitte Retail-Pricing/Customer Insights Manager in Boston, Massachusetts
Retail-Pricing/Customer Insights Manager
Are you an innovative thinker with a proven track record of helping Consumer Products & Retail companies transform their workforce to achieve their business goals?
The Consumer industry is focused on serving the changing consumer, who has rapidly evolving needs, behaviors and preferences for products, services, and experiences. Our Consumer Products and Retail sector is undergoing a transformation fueled by an empowered consumer, technology advancements, market fragmentation and blurring lines across the industry. Organizations are racing to compete for the consumer's attention and win share of wallet, which is creating unique challenges to innovate, modernize technology and transform business models with the winners ultimately seeing this as a consumer-led renaissance.
Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients' customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate "digital" as a business strategy aligned with their CEO's agenda - and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
Work you'll do
As a Manager, you will lead and deliver small or components of large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.
Manager level responsibilities include:
providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.
You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Managers participate in the development and presentation of proposals for business development activities.
6+ years of professional experience in a consulting or Consumer industry setting with demonstrable depth of knowledge
6+ years of experience working in the retail industry (merchants, buyers, planners, specialty apparel, footwear, large food or drug stores, big-box stores) corporate or retail environment.
6+ years of experience with pricing, promotions, trade effectiveness, trade optimization, category management, strategic revenue management, joint business planning.
Understanding of merchandising driven growth strategies, including driving customer behaviors with basket size, trip frequency, and share of wallet strategies
Understanding of cross-channel customer purchase decision considerations and data-driven customer insight, and relevant impact to retail decisions on pricing, promotion, trade-fund management, joint planning, and channel strategies.
Ability to travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Visa-Sponsorship - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Strong project management and delivery experience, including budget oversight and staffing of project teams including time management.
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Previous experience mentoring, training and developing junior members of the team; experience in employee performance reviews.
Ability to work independently and manage multiple task assignments.
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Working knowledge and experience of MS Office applications and training development tools.
Located within a commutable distance of a Deloitte office.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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