Sutherland Global Services Remote Customer Service Representative in Boston, Massachusetts
Remote Customer Service Representative
USA Work at Home
USA Work At Home
We are hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
You are an active listener and can leverage probing question skills to provide resolutions
You have a strong attention to detail
You bring an enthusiastic personality
What we offer:
Competitive hourly rate – opportunities start at $14 per hour but can vary by role
Hours of Operation: Mon-Fri, Monday through Friday 8:00AM to 9:00PM and Saturday 8:00AM to 4:30PM. Candidates must be available for a 40-hour work schedule within the hours of operation.
+$1 shift premium if interested in working overnight shifts
+$1 premium for Spanish bilingual
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Excellent verbal and written communication skills and are a strong multitasker
Bilingual in Spanish a plus
Full time availability
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service and sales
High school diploma or equivalent
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems.
Productive work environment:
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
A computer with:
1.6 Ghz Dual Core processor (the faster the processing environment, the better)
4 GB RAM
10 GB available hard drive space
One or more available USB ports (2.0 or greater)
2 - 20 inch monitors
A headset to use for training and meetings that is/has:
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland Global Services
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