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Sutherland Global Services Remote Customer Service Representative in Boston, Massachusetts

Remote Customer Service Representative

Req:

22003012_en

City:

USA Work at Home

State:

USA Work At Home

Job Description:

We are hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

  • You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)

  • You are an active listener and can leverage probing question skills to provide resolutions

  • You have a strong attention to detail

  • You bring an enthusiastic personality

What we offer:

  • Competitive hourly rate – opportunities start at $14 per hour but can vary by role

  • Hours of Operation: Mon-Fri, Monday through Friday 8:00AM to 9:00PM and Saturday 8:00AM to 4:30PM. Candidates must be available for a 40-hour work schedule within the hours of operation.

  • +$1 shift premium if interested in working overnight shifts

  • +$1 premium for Spanish bilingual

  • Medical, dental and vision benefits

  • Paid training & PTO

  • Advancement opportunities – 80% of our frontline leaders have been promoted from within

  • Additional pay incentives as well as monthly rewards & recognition programs

  • Employee Discounts

  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:

  • Excellent verbal and written communication skills and are a strong multitasker

  • Bilingual in Spanish a plus

  • Full time availability

  • Driven by solving problems and meeting goals

  • Familiar with Microsoft Office tools

  • Experience in customer service and sales

  • High school diploma or equivalent

Requirements to work from home:

  • Excellent Internet connectivity:

  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.

  • Productive work environment:

  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

  • A quiet and distraction-free, secure place to work.

  • A computer with:

  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)

  • 4 GB RAM

  • 10 GB available hard drive space

  • One or more available USB ports (2.0 or greater)

  • Sound/audio support

  • Windows 10

  • 2 - 20 inch monitors

  • Wired Keyboard

  • Wired Mouse

  • A headset to use for training and meetings that is/has:

  • USB

  • Dual ear

  • Noise-cancelling microphone

  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

#SP

Our Commitment

Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

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