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Sunrun Regional Service Manager in Boston, Massachusetts

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

The Regional Service Manager (RSM) is responsible for managing regional end to end operations and is accountable for safety and performance. RSMs are the direct manager for Field Service Supervisors across a broad geographic area.

Successful RSMs maintain a strong team of field leaders to provide the highest level of service for Sunrun customers. They regularly monitor key performance indicators and make data driven decisions to improve operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership/Management:

  • Manage a team of [5-8] Direct Reports including Field Service Supervisors and Service Efficiency Specialists, and Service Technicians, ensuring adherence to Sunrun policies in regards to: Safety, Attendance, Timekeeping, Certification Requirements and Personal Conduct.

  • Maintain a strict and effective meeting cadence with direct reports based on established Governance structure.

  • Work with leaders from other departments (Customer Care, Supply Chain, Warehouse, Fleet, Safety, etc.) to resolve issues that impact Sunrun’s ability to service customers effectively.

  • Up to 25% travel requirement

Performance:

  • Responsible for meeting & exceeding KPI goals for quality, productivity, turnaround time and customer satisfaction.

  • Performance Manage Field Service Supervisors, Technicians and other direct reports to ensure daily tasks are completed to include: service appointment completions, timely and accurate service appointment dispositioning, materials requests (Will Call),

  • Maintain accurate market-level truck stock profiles and audit technician ‘truck stock’ material on a monthly basis

  • Supporting initiatives and completing other tasks as dictated by the Sr. Director

QUALIFICATIONS

Minimum qualifications

  • Minimum 3 years of Solar Industry experience

  • Minimum 1 year of Field Operations management experience required

  • Degree or Certification in Operations, Construction Management, Business and/or Lean Six Sigma is preferred

  • OSHA 10 Required/OSHA 30 Certification preferred

Additional qualifications

  • Proven ability to manage remote teams + lone workers effectively

  • Excellent communication skills (verbal and written)

  • Goal-oriented and self-motivated

  • Proficiency with Salesforce, G-Suite and Tableau

  • Demonstrated success in leading teams

  • Employees of Sunrun must submit to a criminal history check, motor vehicles check, drug screening, and obtain clearance from the state based upon the state requirements

Physical Demands

  • Have full range of mobility in upper and lower body

  • Be able to work in various positions, including, but not limited to: stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time

  • Be able to lift, pull and push materials and equipment to complete assigned job tasks

  • Be able to lift 50 pounds of weight frequently throughout assigned workday

  • Ability to set up, secure and climb a 20 foot ladder onto rooftops of various angles and surfaces

  • Ability to work in outdoor weather conditions

  • Have adequate visual and hearing acuity to follow instructions; operate machinery and equipment; and determine accuracy of the work assigned

  • Ability to work for extended periods of time on surfaces of various heights and angles

  • Operate office equipment including computers

  • Travel commercially as directed or required

  • Work safely on construction jobsites, and warehouses

Recruiter:

Rob Nickerson (robert.nickerson@sunrun.com)

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$101,401.65 to $135,202.20

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com .

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

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