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HealthEdge Software Inc QA Agile Lead in Boston, Massachusetts

Overview

Overview:

At Source, we are looking for talented QA Leads who will work with Test Engineers, Product Owners, SRE, and Developers to release quality tested products in a 2-week sprint cycle. An ideal candidate for this role wants to take an active part in growing, developing, and implementing quality solutions to maximize testing coverage and reduce testing cycle time.

The Product:

With Source , we’re changing the industry narrative, providing a more holistic approach to payment integrity that focuses on comprehensive reimbursement, agile editing, and integrated analytics. Our interoperable, cloud-based solution is modular to meet a health plan’s needs today and extensible to grow with their organization over time—bringing disparate parts of a payer’s organization together for improved accuracy and insights. The Source platform offers the ability for clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. Our Reimbursement Transformation features Medicare and Medicaid content coupled with flexible contract configuration capabilities for Commercial lines of business. Payment Integrity Transformation includes rich editing libraries with history-based capabilities, easy development of customized edits, and improved transparency to reduce vendor dependency and increase control. As a complete solution, clients can achieve Enterprise Transformation, where root-cause issues are identified and addressed upstream, and all aspects of claims operations are centralized for comprehensive business intelligence. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

What you will do:

You are a Communicator- you use your communication and diplomacy skills to influence, convince and lead others within the sprint team

  • Speaks in respective sprint ceremonies

  • Builds relationships with development, product, and client-facing teams

  • Provides feedback to the QA members through test plan/test case review sessions, addresses quality issues

  • Responsible for keeping the team(s) updated with new and enhanced initiatives around quality and processes

  • Provides feedback to the scrum team(s) on process and communication improvements

  • Raises risks promptly and works towards a mitigation plan

  • Advise and assist QA Manager on status, risks, and resolutions as they relate to testing and quality assurance

  • Coordinates release check-in and Go/No-Go meetings

  • Empowers the team to raise a hand when help is needed for testing complex work or when QA runs out of time

  • Sets up clear ownership path for system outages and major Issues

  • Delegates work to the SMEs and to the Individual contributors when faced with competing priorities

  • Empowers the testers to speak In sprint ceremonies In a way to mitigate risks and not just state a problem

  • Communicates Ideas and suggestions to the leads, the SMEs and to the manager on Improving the test coverage and test quality

You are a multi-tasker- you can manage multiple priorities within sprint teams, partnered with a flexible workflow to adapt to a fast-paced environment.

  • Keep a close pulse on the workflow of multiple scrum teams

  • Ensures that the quality gates are enforced and followed by all the scrum teams

  • Collects and communicates real-time data on testing in a sprint

  • Keeps the team aligned with time tracking expectations

  • Stays on top of builds and test environments issues

  • Quickly identifies bottlenecks with code delivery, requirement delays, and test environment issues and works with the Test Manager and Director to resolve it

  • Evaluates ad hoc requests from Product and Dev for their feasibility and make suggestions to handle it

  • Monitors the quality of work produced by the QA team to ensure quality standards are met consistently

You are a cheerleader for new initiatives and process improvement- adopt BDD methodology, support agile process improvement, focus on quality measures within the TCOE, and influence engineering organizations to build a quality-driven culture. Work closely with QA Management to support & improve efficiency in release delivery by optimization techniques either Manual or Test Automation

  • Know the OKRs and corresponding initiatives to realize the OKRs

  • Rollout initiatives such as decision table, boundary value analysis, test case sin Gherkin, usage of tools such as ADO, the test review process, API testing with UI testing, etc.

  • Ensure test coverage includes normal flow, alternate flow, and exception flow.

  • Learn and train the team on concepts such as BDD, Risk-based testing, Shift-left, Fail fast

  • Provide structured training to the team on Medicare and Medicaid providers.

  • Understand the benefits of test automation and join future endeavors to introduce test automation at the sprint level

You are a planner- Define & maintain QA release capacity to plan for application release deliverables, track test environments, and test data needs for SDLC projects and programs, frequently assess risks, and escalate them promptly.

  • Identify testers in advance of the sprint

  • Encourage and enforce test preparedness in advance of the build

  • Ensure test plan/test case is reviewed for all complex testing by SMEs and/or PO/BA

  • Prepare the offshore team(s) for release day formalities such as smoke testing, etc.

  • Plan for the team to spend time testing the core smoke suite In every sprint

  • Ensure postman collections are available on shared drive for execution on release day

  • When certification Is delayed create a mitigation plan for offshore partners

You are an expert in Agile practices- Manage, and deliver complex testing end-to-end project & product software testing lifecycle (STLC) needs such as requirement review, technical assessment, test estimation, identification of requirement gaps, meet defined target timelines, represent QA in all Agile ceremonies in all technical and non-technical discussion

  • Take Udemy courses around Agile practices used at Burgess such as Scrum, SaFe, etc.

  • Take courses around T-shirt sizing, story pointing, etc.

  • Understand the Agile manifesto and propagate the principles within the agile team

  • Establish and drive the adoption of quality metrics that help measure test effectiveness, efficiency, and overall quality of the product

  • Empower team to the understand risks when taking on work during sprint planning

You are a trainer- understand the skills gap within the QA team and outline a training program to enhance the core competency of the team

  • Emphasize on tool training such as ADO, BDD, Gherkins and Agile methodology courses

  • Focus on Domain training for Medicare and Medicaid providers

  • Training in blackbox testing techniques

You are the Voice of Quality- Work with Scrum teams to ensure higher quality test coverage throughout the development and UAT development life cycles - encourage unit testing, the peer review process, frequent code scanning, test case reviews, and test readiness before the build delivery, use automated tools for regression and smoke testing, use decision table and boundary value techniques for comprehensive test coverage, establish quality gates at every stage of STLC, etc.

  • Create quality gates at each step in STLC - test readiness before the build, comprehensive test coverage as part of the testing, test documentation and logging throughout the testing, test reporting after testing, smoke testing on release candidate build, etc.

  • Work with the development team to implement code quality through unit testing, coding scanning, the peer review process, a clear branching strategy, etc.

  • Identify testing gaps and encourage RCA of production bugs in a way to enhance and correct the test coverage

  • Be the first line of defense to team members that need extra support and help in raising the quality bar; be a coach and mentor

  • Encourage the team to test in client environments where applicable

  • Increase the test coverage by learning the testing gaps from RCA process

What you bring:

  • 5+ years of Agile experience

  • 5+ years of hands-on knowledge in testing, testing techniques, and different types of testing

  • 2+ years of Test Automation knowledge or experience

  • Can apply advanced subject matter knowledge to complex testing issues

  • 2+ Agile certification

  • Healthcare knowledge a plus

  • 2+ years of experience with training and mentoring the QA team

  • Ability to present meaningful data to articulate progress towards a goal or define a bottleneck situation

  • Must have experience with implementing new quality initiatives and process improvement

  • Management experience is a plus but not required

Bonus points:

  • Experience using Continuous Integration tools such as Jenkins Build Server, Git/Stash, Azure DevOps, etc.

  • Advanced SQL knowledge

  • Exposure to cloud infrastructure

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

Travel%:

FLSA Classification (USA Only): Exempt

Budget/Revenue Responsibility:

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Work across multiple time zones in a hybrid or remote work environment.

  • Long periods of time sitting and/or standing in front of a computer using video technology.

  • May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Job Locations US-Remote

ID 2023-3852

Category Hidden (29000)

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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