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Beth Israel Lahey Health Program Manager, Research in Boston, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

The Program Manager will support the Division of Gastroenterology's Clinical Research Portfolio. He/she will function independently collaborating with the Division PIs to develop and supervise various clinical research projects, including industry-sponsored clinical trials and investigator-initiated projects.

Job Description:

Job Summary: Develops, implements, manages and evaluates the administrative operations and resources of a research program.

Department Specific Job Responsibilities:

The Research Program Manager reports to the Research Administrative Director. This position is responsible for managing the pre-award and post-award administrative operations for a large department/division research portfolio

Serves as the lead administrative resource for the research program. Interacts directly with the Division Chief as well as all levels of personnel, both internal and external. Coordinates with multiple Research Administrators to maintain a working knowledge of all grant portfolios within the division/department

Reviews and authorizes expense items such as equipment and supplies for all research needs and works with lab staff to obtain pricing for equipment as needed. Manages budgets for federal and non-federal research grants, contracts and sub-contracts. Partners with the Office of Sponsored Programs to review and execute subcontracts related to the department/division research portfolio.

Develops tool to manage Division personnel, coordinating changes with Division Chief and Division Manager. Works with staff to update key personnel effort

Participates in the development of a Research community-wide orientation program and partners with other leaders to help develop curriculum and lead program as needed.

Provides additional support to Research Administrative Director and Principle Investigators on special projects as necessary. May take on additional responsibilities in the absence of a Research Administrative Director.

Essential Responsibilities:

Serves as the administrative resource and liaison for the program, interacting with all levels of personnel, both internal and external.

Is knowledgeable in all aspects of assigned trials to be able to evaluate questions and problems.

Ensures that all program policies and procedures are developed and up to date.

Maintains daily correspondence (via email and phone) with all team members and external study/project sponsors in a professional and timely manner, archiving records of correspondence per NIH, FDA, and/or other applicable Federal, State, and local regulations.

Develops program-specific performance measures to assess effectiveness and success of program components. Implements data collection processes and communicates performance through periodic reports to working and executive groups.

Independently researches and follows through on a variety of information requests and assist with problem resolution.

Provides accurate, appropriate and timely documentation to meet state and federal regulatory requirements.

Oversees the ordering of all lab equipment and supplies for all research needs and works with sales representatives to obtain pricing for equipment and supplies.

Has the authority to direct and support employees daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct Reports: 4-6 Indirect Reports: None

Assists in planning, monitoring and/or managing budget in functional area of department.

Required Qualifications:

Bachelor's degree required. Master's degree preferred.

3-5 years related work experience required and 0-1 years supervisory/management experience required

Experience in Program development and implementation.

Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.


Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

Independence of Action: Ability to set goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction.

Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

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