CVS Health Product Manager - Omnichannel Digital Pharmacy In-Store Experience in Boston, Massachusetts
The Digital Product Manager is tasked with creating best-in-class customer experiences focused on identifying, prioritizing, and bringing to market Omnichannel initiatives and features in partnership with enterprise stakeholders that will transform the in-store experience for CVS patients. At CVS, the Digital team manages the websites, applications and messaging platforms that support each business unit, and this role must provide a digital-first perspective to help realize business goals via measurable outcomes.This role will require a person possessing a strategic product development and customer-centric mindset coupled with the flexibility and willingness to dive into tactical workflow, working with digital teams in an agile framework. The Digital Product Manager works on several product lines simultaneously versus driving a specific feature set or team; thus, the role is ideal for a person who thrives on variety and can pivot quickly to adapt to fast-moving changes and priorities.Primary Responsibilities:- Supporting the development of robust business cases and iterative MVP digital tests to support their development and scaling- Helping frame communications and justifying product trade-off decisions- Supporting the development of Digital product roadmaps (tied to driving growth, improving health outcomes, improving the overall consumer experience, and/or reducing cost of service)- Collaborating with Digital functional teams (Product Managers, Release Train Engineers, Design and Product Owners) as well as stakeholders external to Digital (Business Strategy, Pharmacy, Store Operations, and technologies) to ensure alignment to Digital goals- Translating customer and business needs into short- and long-term product direction- Influencing the flow of work through the program and into the program backlog- Interpreting data and analytics to identify opportunities and make product feature recommendations- Identifying dependencies among the various Digital teams as well as with external teams- Participating in SAFe Agile ceremonies where appropriate- Setting goals using measurable data points to evaluate success of initiatives
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
3+ years required experience as Product Owner, Business Analyst, Project Manager, Pharmacist, Consulting, or IT.
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
-In-store retail pharmacy workflow experience-Strong critical thinker who makes balanced, insightful decisions using solutions based thinking in problem solving, asking probing questions and looking for underlying issues-Ability to effectively work on teams within a highly collaborative environment. -Strong negotiation, organizational, management, analytical and people skills-Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)-Ability to maintain working relationships with all levels of the organization. -Broad understanding of core programming and computer science concepts-Experience in healthcare industry preferred-Familiarity with agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).-Ability to effectively work on teams within a highly collaborative environment. -Strong negotiation, organizational, management, analytical and people skills
Bachelor's Degree or equivalent experience
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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