Humana Product Manager, Multi-Disciplinary Care in Boston, Massachusetts
As a Product Manager Advisor, Multi-Disciplinary Care, you will be accountable for leading and coordinating the strategy and execution of Humana’s integrated product experiences including consumer journey maps, persona and stakeholder roadmaps, product strategies, and management of integrated product experiences. Working closely with other Cohort and Product Managers, Markets and Operational leaders, you have accountability from design to delivery of fully-developed integrated experiences that meet the needs of the customer and stakeholders. The ideal candidate has experience launching clinical products and/or designing integrated product experiences and leading or coordinating work across cross-functional teams to create meaningful health care experiences. If you thrive in a fast-paced environment and are known for your incredible leadership, execution skills and product lifecycle management we can’t wait to meet you.
Accountable for the full end-to-end experience for consumers and stakeholders including strategic product planning, product evaluation, roadmap development and execution while partnering with others product leaders to ensure delivery of an integrated clinical product portfolio
Assess the health landscape as well as related industries, evaluate competitive offerings and determine where gaps in current capabilities exist
Leveraging qualitative and quantitative analysis to identify customer problems to address and develops business case to inform prioritization
Has a solid understanding of the end-to-end member journey experiences, defines the requirements to drive improved customer experience and outcomes based on external inputs
Use agile product development methodology to identify, iteratively develop and minimize risks in alignment with enterprise processes
Accountable to work horizontally across enterprise to align strategy and collaborate with product leaders in development of test plans to advance integrated experience and deliver on business value
Exercises independent judgment and makes decisions on aspects assigned within product domain including managing the full end-to-end experience lifecycle, user and buyer experiences, development and execution and ensuring the investment and performance are consistent with customer needs
Defines the core metrics that will inform the success of the integrated product experiences including P&L/KPIs/NPS
Accountable to co-develop with research and design talent to produce user requirements, specifications, personas, storyboards, scenarios, flowcharts, design prototypes, and design specifications
Define and secure necessary external partnerships to extend value for our customers
This role requires 25-30% travel to Boston, Louisville and other market areas
7 years product management experience and/or experience with end-to-end execution of integrated clinical experiences
Minimum of 3 years of health care experience
Ability to drive significant transformation
Solid track record managing integrated experiences or clinical products that achieved clinical and financial outcomes
Competence working on very large and most complex assignments.
Strong ability to drive cross functional teams to alignment in the midst of ambiguity
Ability to adapt quickly and juggle multiple competing priorities in a fast paced environment
Strong verbal and written communication skills with the ability to comfortably and effectively communicate with a variety of business leaders from operators, to physicians, to management
Both quantitative and qualitative analysis experience, with the ability to drive to trend identification and actionable insights
Bachelor’s degree in Business, Healthcare Administration or other related fields
Experience in working with populations who have multiple conditions
Experience in driving integrated user experiences
Proven experience in developing and managing P&L and equivalent operational KPIs
Strong ability to independently lead and manage a cross-functional teams to alignment in the midst of ambiguity
Excellent written and verbal communication skills
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
Equal Opportunity Employer
It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact email@example.com for assistance.
Humana Safety and Security
Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact firstname.lastname@example.org to validate the request.
If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here:
- Humana Jobs