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Change Healthcare Process Improvement Lead in Boston, Massachusetts

Process Improvement Lead

What will I be responsible for in this job?

This role is a high visibility position to the leadership team of Government Services He/she will be leading and supporting the transformation of Government Services operations efficiency and effectiveness thru the identification, assessment, and implementation of process improvement opportunities across the multiples stages, systems and process of Government Services operations. He / She will be leveraging analytical, financial tools and process improvement techniques to drive best practices and a holistic process design, ensuring and optimal balance across efficiency, effectiveness, and quality.

The successful candidate should be capable of driving multiple analysis/projects from conceptualization to implementation. He/she should be highly analytical, highly driven, self-motivated, results oriented individual who is comfortable working in a fast-paced environment with minimum guidance. The candidate should be a team player with good communication skills and ability to influence team members towards common goals.


Opportunity Identification & Assessment:

  • Work with multiple stakeholders to:

  • Identify and quantify opportunities to improve the quality and efficiency of end to end process by leveraging 6 sigma and lean methodology.

  • Propose innovative viable solutions that will address the opportunities identified and are aligned with the multiple stakeholders.

  • Coordinate and assist in the development of business cases for each initiative including investment requirements

  • Perform detailed due diligence across technology, physical & logical security, regulatory constraints, client contracts to determine the viability of the identified opportunities.

  • Support development of Annual Strategy Plans and provide analytics or project management support during ideation to implementation of initiatives.


  • Lead implementation of the process improvements actives/projects across multiple stakeholders to ensure delivery as per timelines, budget and targeted business benefits

  • Ensure projects follow industry best practices and end-to-end process design and methodologies meeting customer and business needs. Having alignment with the product roadmaps and growth plans for the business.

  • Track implementation related issues and work with various workstream leads to resolve them. Escalate issues in a timely manner to the leadership for resolution.

  • Provide regular program status updates to different stake holders ranging from Business Unit General Managers and Senior Leadership Team.

  • Collaborate with Product Owners to define product vision, manage product roadmaps and growth opportunities according to business value / ROI


  • Monitor performance of initiatives and benefits to shareholders, customers and employees.

  • Partner with operations to develop KPI’s

  • Evaluate servicing improvement opportunities, develop business cases, and implement selected opportunities.

What are the requirements?• Years of experience: 5+• Education: Bachelor’s or master’s degree in Industrial engineering or similar field or Business MBA• Physical requirements: N/AWhat critical skills are needed for you to consider someone for this position?

  • 5 years of process improvement experience or educational qualifications, identifying operations transformation opportunities, developing project portfolios, managing implementation across cross functional teams, achieving project milestones on budget and in time.

What other skills/experience would be helpful to have?

  • Lean Management or Six Sigma certification (Green Belt, a plus)

  • Project Management Professional (PMI) or equivalent Project Management certification (e.g. Certified Project Management Practitioner, International Project Management Association, a plus)

  • Skills in process re-engineering methodologies (e.g. Lean/Six Sigma)

  • Strong analytical and problem-solving skills

  • Creative thinker with a vision

  • Attention to details

  • People and Project Management skills essential

  • 3+ years’ experience in project management

  • Advanced Microsoft Office expertise (including, Excel, Word, PowerPoint and MS project)

  • Experience working in Agile Software Development methodologies

  • Highly motivated self-starter, who can work independently with minimum guidance

  • Excellent business acumen, executive presence, and verbal and written communications skills

  • 1+ years’ experience of Service Industry

  • 1+ years’ experience in Quality Improvement

  • 1+ years’ experience of Healthcare industry

  • 1+ years’ experience of BPO industry

  • 1+ years’ experience in data analytics using tools like SAS, SQL to provide strategic insights

  • Healthcare, Billing and Centers for Medicare and Medicaid (CMS) experience preferred

How much should I expect to travel?Minimum Travel

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.