Massachusetts Green Jobs

Job Requisition ID #

23WD70011

Position Overview

The Portfolio Strategist is responsible for designing the customer success experience for our different Autodesk subscription plans. In this role, you will synthesize customer and stakeholder feedback to design the right mix of success offerings and services to support customer adoption and implementation of Autodesk technology for different customer segments and personas.

Responsibilities

• Advocate for and document the expected customer experience across different subscription plans, and work with delivery teams on how to execute on that experience

• Establish and maintain cross-functional relationships and lead ongoing communication and alignment around success portfolio offerings

• Provide program management for the design of success offerings that drive product adoption and expansion and enhance customer experience

• Work closely with stakeholders across sales, product, and customer success to launch new and /or update existing success offerings

• Use stakeholder feedback and customer and market data to inform offering development

Minimum Qualifications

• 5+ Years relevant work experience, especially in a Services or Offering Design function

• Offering Strategy and / or Product Management experience

• Knowledge of Customer Journey Mapping and Experience Design

• Experience working effectively with global / virtual teams

• Strategic thinker with demonstrated creative problem-solving skills

The Ideal Candidate

• Understands the value of collaboration – They 're able to work with a variety of different stakeholders to create alignment and execute around common goals

• Has a customer mindset – They can easily put yourself in the customer’s shoes and represent their point of view back to other team members

• Craves creative challenges – They see problems as opportunities to solve. You are naturally curious and are constantly pushing to understand the “why”

• Gets stuff done – They know when it is time to turn from ideation to execution, and you do it flawlessly and with enthusiasm

• Brings data to the debate – They are comfortable with gray but know a data-backed perspective will lead to better recommendations and decision making

#LI-POST

#LI-RG1

Click below to learn more about our benefits in the US.

https://benefits.autodesk.com/

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20%3Ccareers@autodesk.com%3E) .

Salary is one part of Autodesk’s competitive package. For U.S.-based roles, we expect a starting base salary between $86,200 and $148,720. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.