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Plymouth Rock Assurance Policy Services Representative in Boston, Massachusetts

Plymouth Rock Home writes homeowner’s, renter’s and condo insurance. We attribute our growth, success and financial strength to one core belief: if we work hard every day to provide extraordinary customer service – we call it True Service® – the very best homeowners and the finest independent insurance agents will bring their business to us. The company protects over 230,000 households in CT, MA, NH, NJ, NY and PA.

Responsibilities include:

  • Accurately enter and update policy information into the various processing systems.

  • Process agent and customer mail and correspondence using established procedures and sound business judgment.

  • Interact with customers, and solve their problems through SMS and WebChat

  • Process clams payments for vendors

  • High energy and motivation to follow up and take ownership.

  • Flexibility and ability to work under pressure.

  • Meet and/or exceed the expectation of agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

  • Willingness and ability to learn new functions and take on additional projects as needed.


  • Above average interpersonal, listening, communication, and organizational skills.

  • Good analytical and decision making skills.

  • Excellent computer/data entry and general math skills.

  • The ability to communicate in Spanish is a plus!

  • Schedule is 9-5 M-F


  • College degree preferred

  • P&C license and/or prior personal lines experience are a plus.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job ID: 2022-2619

External Company URL:

Street: 695 Atlantic Ave