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Bank of America Platform Manager/Consultant in Boston, Massachusetts

Platform Manager/Consultant

Charlotte, North Carolina;New York, New York; Seattle, Washington; San Francisco, California; Plano, Texas; Boston, Massachusetts; Chicago, Illinois; Tampa, Florida; Houston, Texas; Phoenix, Arizona; Saint Louis, Missouri

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for developing and implementing business strategies by managing platform development initiatives from idea creation through deployment. Key responsibilities include identifying customer needs, working with Technology on design options, and validating concepts. Job expectations include developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.

The Platform Consultant/Manager will play a critical role in developing, implementing & delivering enhancements to core underwriting applications including CreditCenter, Workplace, CreditToolkit, and other supported platforms. Focusing on one application, the Platform Consultant/Manager will work closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance, Risk, and external suppliers/vendors. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality geared around enhancing user experience, user adoption, or platform issues identified by client service/support organizations.

This role can be filled as a Band 5 Platform Consultant or Band 4 Platform Manager depending on experience level.


• Defines the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes

• Drives innovation and improves platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption

• Interacts with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment

• Leads the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners

• Manages User Acceptance Testing execution and documents evidence of success prior to release

• Partners with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals

• Become a subject matter expert in aligned platform across multiple applicable businesses (Centers, Regions, CRE, Small Business, etc.) and functions (CO/UW/LO, Analyst, CCS/WCA/CSA, Operations).

• Leverage knowledge of underwriting, monitoring, and/or fulfillment processes to design technical solutions to solve business problems.

• Candidate will either have or gain proficiency within the CreditCenter, Workplace, CreditToolkit, GUS/GMS or similarly supported application.

• Leverage executive presence skills to influence senior business stakeholders and program leadership on roadmap prioritization decisions.


• Production Support

• Technical Troubleshooting

• Process Effectiveness

• Influence

• Problem Solving

• Agile Practices

• Release Management

• Attention to Detail

• Planning

• Prioritization

• Usability Testing

• Adaptability

• Change Management

• Critical Thinking

• Research

• Self-starter

Required Qualifications:

5+ years of experience in Credit (Credit Officer, Underwriter, Analyst, Operations, Business Support, Strategy, etc.).

• Problem solver; ability to think critically and offer creative solutions.

• Highly organized.

• Ability to create and maintain partnerships with senior stakeholders.

• Strong attention to detail and a willingness to learn technical specs.

• Self-starter who is comfortable operating independently in an ambiguous environment.

• Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations.

• Executive presence required.

Desired Qualifications:

• 10+ years’ experience in Credit (Credit Officer, UW, Analyst, Admin, Ops, Business Support, Strategy, etc.).

• Experience with the credit monitoring process and/or performance based underwriting (PBU) process

• Proficiency with one or more existing Enterprise Credit applications (e.g. CreditCenter, Workplace, GUS) preferred.

• Experience with project based work and/or delivering projects using the Agile methodology.

• Intellectually curious and strong desire to continually learn.

• Driven to understand the "why" behind a current practice or business problem.


1st shift (United States of America)

Hours Per Week:


Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE ( .

To view the "EEO is the Law" Supplement, CLICK HERE ( .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .