Fenway Health Patient Services Coordinator - FSE in Boston, Massachusetts

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research and advocacy.

We provide high quality, comprehensive health care, research, education and advocacy.

In 2001, Fenway launched The Fenway Institute, an interdisciplinary center for research, training, education and policy development focusing on national and international health issues, especially related to LGBT communities.

In 2009, Fenway moved into the Ansin Building, the largest LGBT health care, research and education facility in the world, and an anchor institution in Boston's thriving Fenway neighborhood.

In 2010, Fenway welcomed the Sidney Borum, Jr. Health Center into the Fenway family. The Borum serves teens and young adults ages 12-29, and is a safe place for at-risk youth, including LGBT young people, homeless teens and young adults, those struggling with substance abuse, involved with gangs or doing sex work.

In 2013, the AIDS Action Committee of Massachusetts also became a part of Fenway Health. AIDS Action serves people living with HIV/AIDS and populations at risk of infection, and leads the state's Getting To Zero Coalition, which seeks to reduce the number of HIV infections to zero. It also operates a needle exchange that serves as an entry point to healthcare services for active substance users.


The Patient Services Coordinator is responsible for provision of excellent customer service, patient registration and documentation, appointment scheduling, and patient flow at our Fenway: South End practice. This is a highly visible position, with extensive patient contact, both in person and by telephone.

Typical duties include, but are not limited to: providing excellent customer service to all clients; managing client phone calls and inquires; scheduling appointments; coordinating patient registration and documentation; obtaining accurate insurance eligibility information; and performing data entry.

Position Requirements

  • Minimum of high school graduate or GED
  • Two years office experience in healthcare preferred
  • Experience receiving and reconciling payments preferred
  • Familiarity with obtaining medical referrals and insurance authorizations desirable
  • Prior computer experience necessary
  • Bilingual English/Spanish a plus, but not required
  • Experience working in an ethnically, culturally, and racially diverse environment preferred
  • Ability to work harmoniously with diverse groups of individuals required

Title: Patient Services Coordinator - FSE

Position: Patient Services Coordinator - FSE

Full-Time/Part-Time: Full-Time

Number of Openings: 1

Category: Customer Service

Number Filled: 0

Location: Patient Services - Fenway: South End

Shift: -not applicable-

Req Number: CUS-18-00013