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Beth Israel Lahey Health Patient Financial Services Representative in Boston, Massachusetts

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:


Scheduled Hours:


Work Shift:

Day (United States of America)

Patient Financial Services Representative; M-F 7:00A-3:30P

Job Description:

PFS Representative

Position Summary: As a member of our Patient Financial Services team, you will be responsible for using an electronic billing system to resolve billing issues and produce timely and clean claims.

Utilize worklists and reports to manage and investigate aging accounts, follow up on denied claims and resolve credit balances.

Essential Functions:

  • Use the electronic billing system to manage assigned worklists in expected timeframes.

  • Resolve errors that prevent claims from generating.

  • Research denied/unpaid claims and file appeals/corrected claims.

  • Review account balances for write-offs and refunds.

  • Communicate both within the PFS team and outside departments to resolve errors.

  • Communicate with insurance companies in writing, on the telephone and using electronic provider portals.

  • Update accounts with correct information and enter written comments to document findings and next steps.

Required Minimum Education:

  • High School Diploma required.

  • Hospital billing experience preferred.

FLSA Status:


As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more ( about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.