Children's Hospital Boston Patient Experience Representative (Lexington) in Boston, Massachusetts
59327BRTitle:Patient Experience Representative (Lexington)Department:Ambulatory Services- LexingtonAutoReqId:59327BRStatus:Full-TimeStandard Hours per Week:40 Job Category:Hospital OperationsJob Posting Description:At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
This Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations for a busy multidisciplinary clinic
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients for visits across multiple specialties and supporting the patient encounter
May assist patients and families with BCH Patient Portal and telehealth visit troubleshooting
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
Assisting in implementing change in internal systems and procedures
To qualify, you must have:
High School Diploma / GED required. Bachelor’s degree preferred
Previous customer service or administrative experience preferred
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Ability to work with diverse internal and external constituencies
Probable Schedule: Monday – Friday, with availability to work between 7:00a – 6:00p
Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Office/Site Location:LexingtonRegular, Temporary, Per Diem:Regular