Children's Hospital Boston Patient Experience Representative (Intake Coord. | Developmental Med) in Boston, Massachusetts

47921BRTitle:Patient Experience Representative (Intake Coord. | Developmental Med)Department:Medicine-Developmental MedicineAutoReqId:47921BRStatus:Full Time Standard Hours per Week:40 Shift:DayJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Developmental Medicine Department in and discover how your talents can change lives. Yours included.

The Patient Experience Representative (Intake Coordinator) will be responsible for:

  • Providing support to the administrative operations of the Department of Developmental Medicine and working to ensure the best possible patient experience by effectively coordinating services to patients and families.

  • Creating and reviewing patient files to track them on a waitlist for scheduling.

  • Being the initial point of contact for families.

  • Working with clinicians to assign patients to the appropriate waitlist.

  • Triaging cases that need to be seen more urgently; scheduling patients.

  • Answering, screening and routing telephone calls. Recording and forwarding messages and triaging call for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority.

  • Providing administrative support for the clinic and its providers.

  • Performing various administrative functions requiring in-depth knowledge of programs and services.

  • Other administrative tasks as needed.

To qualify, you must have:

  • A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:Boston