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Children's Hospital Boston Patient Experience Representative Call Center (Per diem) in Boston, Massachusetts

64023BRJob Posting Title:Patient Experience Representative Call Center (Per diem)Department:Medicine-General PediatricsAutoReqId:64023BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:AdministrationJob Posting Description:Our primary focus is to fill the Monday and Tuesday shifts with the potential to pick up more shifts in the week if the candidate is available to do so. Please note this is a per diem role.

The Patient Experience Representative in our Primary Care call center will be responsible for:

  • Administrative:

  • Answering calls for a call center that handles between 2,500 – 4,500 calls weekly

  • Registering new patients; collecting and verifying demographics and insurance information

  • Assisting with the scheduling/cancelling of appointments

  • Appropriately triaging incoming calls

  • Processing prescription requests

  • Recording/forwarding messages to appropriate parties when necessary

  • Providing copies of physicals/immunizations when requested

  • Providing positive and effective customer services that supports departmental and hospital operations

  • Collaborating and communicating with providers and practices to facilitate the management of complex patient issues

  • Process Improvement:

  • Actively contributing to departmental and organizational initiative & projects with a focus on continuous process improvement

To qualify, you must have:

  • High school diploma/GED required, Bachelor’s degree preferred

  • Previous customer service or administrative experience preferred

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

  • Ability to work with diverse internal and external constituencies

  • Bilingual language (Spanish) skills a plus

Probable Hours: Mondays & Tuesdays, shifts between 8:00a - 4:30p. Additional hours may be available depending on call center/clinic needs (including possible weekends and holidays)Office/Site Location:BostonRegular, Temporary, Per Diem:Per Diem