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Children's Hospital Boston Patient Administrative Coordinator (Genetics) in Boston, Massachusetts

56131BRTitle:Patient Administrative Coordinator (Genetics)Department:Ambulatory Services- Outpatient AdministrationAutoReqId:56131BRStatus:Full-TimeStandard Hours per Week:40 Job Category:Hospital OperationsJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Genetics team and discover how your talents can change lives. Yours included.

This Patient Administrative Coordinator will be responsible for:

  • Answering, screening and routing a high volume of phone and email inquiries from patients and families and external companies in coordination of clinical services. Forwarding messages and triaging calls to nurses, physicians and numerous other providers.

  • Supporting up to 6 physicians.

  • Responding to patient’s concerns and needs within scope of knowledge and authority and in accordance with our best practices. Responding to situations requiring escalated service response, ensuring the appropriate providers and parties are made aware of concerns and follows up to ensure resolution.

  • Scheduling patient encounters and procedures to coordinate within and across providers in multiple specialties. Obtaining and recording required authorizations for prescription medication with insurance providers. Verifying patient demographics. Collecting all necessary clinical documentation and information. Communicating with other departments to coordinate ancillary clinical/administrative services. Preparing, routing and tracking routine administrative forms and documents.

  • Managing the prior authorization process for patients of general Genetics providers and/or may train on more complex prior authorization processes in support of multiple specialties.

  • Actively participating in and contributes to departmental and organizational initiatives and projects with a focus on continuous process improvement.

  • Recommending and assisting in implementing change in internal systems and procedures.

To qualify, you must have:

  • High school diploma. Some college or occupationally-specific education/training preferred.

  • Minimum of 1 year of experience in a high volume administrative role with an emphasis on problem resolution among multiple internal and/or external parties.

Please note: During a public health emergency, individuals in this role may be expected to take on additional duties to respond to organizational needs.

Boston Children’s Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular