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Keurig Dr Pepper Order Management Specialist in Boston, Massachusetts

Job Overview

Order Management Representative (Customer Care)

As an Order Management Representative, you will build and maintain business relationships, provide a high level of customer service to our internal and external customers, participate in continuous process improvement initiatives to bring solutions to Customer needs, as well as work to ensure flawless execution and Supply Chain metrics are met.

This position is a great opportunity for teachers transitioning out of the classroom!!!

Position Details

  • Currently a Hybrid work opportunity.

  • Benefits available DAY 1!

  • Hourly position based on experience.

    Position Responsibilities

  • Create a positive experience for the Customer by consistently providing superior service and exceeding expectations. Build relationships and depth of understanding of Customer expectations and ensure timely execution of order fulfillment functions.

  • Accountable for the day to day execution of customer orders, track and trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice. Effectively and completely handle all customer/broker inquiries, manage customer invoicing, including pricing and investigation of invalid deductions, and ensure customer satisfaction at the lowest delivered cost.

  • Proactively seek to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers and logistics execution. Execute cost savings programs in the logistics area for your Customer base. This includes areas such as transportation, fulfillment, forecasting procedures/accuracy. Identify emerging regional trends and forecast business impact or demand requirements.

  • Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost. Provide analysis to take advantage of promotion, distribution, pricing and process opportunities.

  • Manage critical metrics to include response time to customer, case fill and on-time delivery. Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager.

    Characteristics for Success

  • Ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.

  • Proficient knowledge of the organization, products, and services.

  • Advanced computer and keyboarding experience necessary.

  • Excellent verbal and written communication skills.


  • High school diploma or general equivalency diploma (GED)

  • 2 years’ experience in customer service or order management preferred

  • experience in Excel (performing functions such as pivot tables, v look-up, etc.) preferred

  • Experience working with Order Management / ERP systems (SAP) Preferred

  • Experience working with Retail Buyers, Distributors and/or Brokers preferred

Company Overview

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.