Verizon Operations Supervisor in Boston, Massachusetts

What you’ll be doing...

The Data Service Assurance Center (DSAC) is responsible for Switched Ethernet Service (SES) high-bandwidth maintenance, for the Verizon Wireline Operations footprint (New England, New York, NJ, PA, DE, MD, VA and DC). We are a 24x7 customer facing operation. In addition to delivering a world-class customer experience, the successful candidate will be responsible for:

  • Creating a culture of accountability within the framework of a positive work environment.

  • Leading a team of 15-20 skilled, union-represented technicians in an office environment.

  • Setting clear objectives, assessing performance and coaching for improvement.

  • Establishing clear roles, responsibilities and work assignments.

  • Administering associate training plan to support new technology and a growing customer base.

  • Responding to a very high volume of critical escalations in a timely manner.

  • Partnering with, and escalating to our internal supplier organizations to resolve troubles.

  • Administering Verizon processes and policies as they relate to safety, attendance, performance, work rules, and code of conduct.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Willingness to work nights, weekends, extended hours and on call as necessary.

Even better if you have:

  • A degree.

  • Experience in network operations.

  • Strong time management and prioritization skills.

  • Strong interpersonal and written communication skills.

  • 2+ years of Network office or related field experience with designed circuits.

  • Working knowledge of V-Repair, WFA-DO, WFA-C and BAAIS.

  • Knowledge of the Ethernet product design and functionality.

  • Knowledge of union contracts and labor relations.

  • Experience with MS Word, Excel, Power Point, and Microsoft Outlook.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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