Medtronic NICU/PICU Clinical Specialist (Northeast) in Boston, Massachusetts
NICU/PICU Clinical Specialist (Northeast)
Boston, Massachusetts, United States
May 13, 2021
Careers that Change Lives
The Medical Surgical Portfolio strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions.
A Day in the Life
As a NICU/PICU Clinical Specialist (NPCS), you will enhance the selling process by serving as the clinical expert on the application of Respiratory Interventions (RI) products in the NICU and PICU environments. The NICU/PICU Clinical Specialist position will work within their assigned territory with a focus on developing Key Opinion Leaders, identifying key clinical and business decision makers, generating demand for product evaluations, driving key deals to closure, and supporting post-sales activities including implementation, education, in-servicing, ongoing support, and the development of robust reference accounts
The NICU/PICU Clinical Specialist is actively involved in the pre- and post-sale process to both identify and foster elements, processes, and champions that result in successful product adoption, conversion, or expansion of use.
Lead NICU/PICU clinical development and sales activities for Puritan Bennett Ventilation and SonarMed technology within assigned territory and partner with regional teams to ensure both pre- and post-sale requirements are met
Lead pre-sale clinical demonstrations and evaluations to showcase the clinical value of RI solutions. Coordinate and participate in evaluations along with aligned field sales team and customer to ensure they are conducted according to best practices. Engage key stakeholders with product value propositions, supporting literature, etc. appropriate to their specific care area.
Lead post-sale activities including implementation, product education, in-servicing, and ongoing support to ensure robust adoption and utilization.
Stimulate, support, and facilitate clinical champions in the development of institutional policies and processes that leverage RI products to improve patient care
Demonstrate skills appropriate to successful advancement of complex sales, including:
Strong analytical abilities and use of business tools such as Salesforce.com (SFDC) and Sales Analytics to develop a robust territory strategy and business plan
Consistent effectiveness in both offensive and defensive competitive selling situations
Expert-level clinical knowledge of acute care NICU/PICU ventilation, PB mechanical ventilation, and applications for critically ill neonates and children
Act as a key resource for and collaborate with other internal partners (e.g., Clinical Directors, Sales Leaders, Marketing, Medical Affairs, RD) on the following:
Educate and update the organization quarterly on NICU/PICU trends and customer needs
Identify and develop Key Opinion Leaders, reference accounts and/or potential development partners
Develop and share best practices throughout the organization as a NICU/PICU Subject Matter Expert (SME)
Stay up to date on the education needs of the NICU/PICU customer base related to product utilization and concepts of clinical application
Effectively deliver customer education and implement process improvements as needed
Provide expert input to facilitate the development of sales and marketing materials, customer presentations, education plans and evaluation plans that reflect the needs of the customer
Identify subject areas, individuals, and opportunities for clinical research to further the body of evidence for our products in collaboration with Medical Affairs experts
Evaluate potential NICU/PICU product additions or acquisitions, and contribute to the successful integration of new portfolio products as applicable
Demonstrate behaviors consistent with clinical leaders, including:
Create an environment conducive to personal development and feedback for self, peers and junior team members
Model the essence of team spirit
Identify and work though difficult and complex issues with customers without compromising relationships
Assess productivity and discuss opportunities for improvement with key stakeholders to ensure results
Assist Clinical Directors with specific zone-level initiatives or programs
Educate, observe, and evaluate the NICU/PICU competency of Sales Representatives and Clinical Product Specialists in the field and facilitate appropriate development with managers where necessary
Invest in self-development and education necessary to maintain status as a NICU/PICU SME
Attend applicable trade shows, medical association meetings, and educational symposia to network with customers/clinicians
Timely completion of all special project and administrative duties
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader thats why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion Diversity at MedtronicClick Here (https://www.medtronic.com/us-en/about/careers/diversity-inclusion.html)
Medtronic has four Diversity Networks including a global Medtronic Womens Network and U.S-based Networks representing Asian, African, and Hispanic/Latino descent employees. Between site-based and Network-affiliated ERGs, there are over 21,000 enrolled employees operating more than 200 ERG hubs in 65 countries.
Must Have: Minimum Requirements
An Associate Degree with a minimum of 4+ years of experience as a Registered Respiratory Therapist (RRT credential)
A Bachelors Degree with a minimum of 2 years of experience as a Registered Respiratory Therapist (RRT credential)
Travel required in assigned region, approximately 50-70%
Nice to Have
5+ years total critical care experience in an acute care hospital environment, with a minimum of 3 years experience in NICU or PICU
2+ years in team selling environment
National Board for Respiratory Care (NBRC) Neonatal-Pediatric Specialist examination (NPS current or eligible preferred, prior NPS credential acceptable)
Experience in education curriculum development and delivery
Experience with health care industry, either clinical education or sales
Sales experience or possession of strong selling traits is preferred
Demonstrated ability to work effectively in a matrixed organization
Track record of building successful strategic business partnerships
Results oriented, self-motivated to achieve exceptional results and manage complex projects to completion
Demonstrated resiliency and adaptability
Strong verbal and written communication
Exceptional client interaction skills
Create and deliver presentations, education plans, and evaluation plans that reflect the needs of the customer
Attention to detail and follow-through a must
Proficient in Salesforce.com, Sales Analytics and MS Office (including Word, PowerPoint, and Excel)
PHYSICAL JOB REQUIREMENTS:
Movement of ventilation demo capital equipment
Travel required in assigned region
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
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