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Oracle NetSuite Customer Education Consultant in Boston, Massachusetts

Job Description

Start date for these roles are: January 2024 & July 2024

Join as a Customer Education Consultant

Solve the complex puzzles you’ve been dreaming of as our Customer Education Consultant. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role.

Oracle is a technology leader that’s changing how the world does business. We’re looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position.

Oracle is the #1 global provider of business software, with a market-leading presence in over 175 countries. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join the Oracle Class Of program to kick-start your career with some real responsibility, an incredible learning experience and chance to connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow. Come and join us!

Company Overview

With more than 420,000 customers, and with deployments across a wide variety of industries in more than 145 countries, Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. For more information about Oracle (NYSE:ORCL), visit . 

Group Overview

Oracle's acquisition of NetSuite in November 2016 brought together the reach of NetSuite's cloud ERP solutions for small to midsize businesses with the breadth and depth of Oracle's enterprise-grade cloud solutions for the back and front office. In 1998, NetSuite pioneered the Cloud Computing revolution, establishing the world’s first company dedicated to delivering business applications over the Internet. Today, NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software that runs the business of more than 40,000 companies, organizations, and subsidiaries in more than 100 countries.

Why Oracle NetSuite

Let’s have a conversation about how you can make an immediate impact. To start, you will be surrounded by hard-working, innovative, caring people who are invested in our customers and the community. If you’re looking to share your unique perspective and ideas at a collaborative table and help equip all types of businesses achieve their visions, check us out.

Customer Education Consultant

Do you enjoy building connections and contributing to customer success? Are you excited to jump start your career in a dynamic and engaging workplace? If so, the Customer Success Associate Development Program (CSADP) is exactly what you've been searching for! As a Customer Education Consultant , the program prepares you for an exciting and rewarding career within Oracle NetSuite. Associate Consultants participate in an initial onboarding experience focused on building product knowledge, consulting skills, business insight, and implementation methodology through training, development, and shadowing.

After onboarding, you'll join the Shared Resources Team (SRT), focusing deeply on professional development while furthering your NetSuite expertise. You will work directly with a wide variety of customers, industries, and networks to design and facilitate an outstanding customer learning experience. You will be a key connection for our customers by serving as a trusted advisor, able to assess their needs surrounding Education and User Adoption. Education Associate Consultants will develop continuous enablement plans for each customer throughout their unique education journeys and complete a variety of results including live training, tailored documentation, and more. You will also advise customers on how to best utilize the many Education resources available, from Live Webinars to individual Advising Sessions, to achieve their goals as an organization

As a member of the Customer Success team, you will also contribute to various initiatives, projects, and programs, gaining valuable experience across multiple business environments. Engaging in work that invigorates, intrigues, and excites our Associate Consultants is a cornerstone of our program and NetSuite Customer Success as a whole.

If you're interested in joining a lively and flexible workplace where you'll enjoy the autonomy to take control of your career, develop your skills, and expand your consulting expertise, Education Services is for you! As an Education Associate Consultant, you'll work on a supportive team of problem solvers dedicated to solving complex business issues.

Together we Learn, Grow, Thrive, and Inspire.


What to Expect:

As a Customer Education Consultant , you will …

Partner and consult with the customer and collaborate with NetSuite’s other customer facing teams to understand roles, responsibilities, and business to effectively advise on learning content to meet needs

Deliver high quality learning strategies tailored to the customer’s use of NetSuite and consult on industry leading practices

Assume full ownership for success of multiple concurrent customer projects where you will drive learning engagements to effectively achieve desired outcomes

Actively engage in becoming an industry expert to guide and advise customers to solve business challenges through learning

Consistently serve as an agent for change by contributing recommendations on improving internal engagement processes and driving customer success

Who You Are:

You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction

You are a collaborator who understands the importance of teamwork to get the job done

You are a critical thinker who is passionate about building a career within consulting

You demonstrate strong presentation, training, and group facilitation skills, familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences

You are tenacious with a “get the job done” attitude, and you can find a way to solve the most complex problems with creativity and inventive thinking

You are passionate about delivering results that make a difference for our customers

You are a well-rounded individual with varied interests and experience

You are confident in your ability to manage competing priorities and multiple tasks

You know how to adjust when you need to and manage your time in a fast-paced and dynamic environment

Most applicable majors include a Bachelor’s Degree in Business Administration/Management, Entrepreneurship, Communications, Psychology, Marketing, Global Business, Economics, or a related field, with a focus on Accounting, Supply Chain, and/or Management Information Systems

What’s In It for You:

An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship

Experience driving meaningful change, directly influencing a customers’ experience with the NetSuite team and product

Career growth options that support your skills and passions

Competitive salary and benefits

A career at Oracle is defined by you. We give you the freedom—and the skills—to write your own success story. Whatever avenue you go down, you’ll gain priceless learning experiences and be supported to do your best work.


Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $19.57 to $38.32 per hour; from $40,700 to $79,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

  9. 11 paid holidays

  10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

  11. Paid parental leave

  12. Adoption assistance

  13. Employee Stock Purchase Plan

  14. Financial planning and group legal

  15. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer