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Travelers Martech & Digital Workplace, Product Owner and Team Lead in Boston, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Target Openings

1

Job Description Summary

At Travelers Marketing Technology & Digital Workplace, we're on a mission to create the coolest, game changing, and exciting digital capabilities in the business. To do that, we're looking for inspiring team / product leaders who can set strategies and lead teams to deliver business transformative technology. If you are passionate about listening to the voice of the customer and creating new capabilities, having a broad and lasting business impact, and figuring out how to move Travelers' digital strategy forward with clear outcomes in mind - we'd like to talk.

Specifically, we're looking for a Director level Team Lead / Product Owner in our Marketing Technology and Digital Workplace space. This role will be responsible for the evolution and transformation of the overall Content Management Strategy for Travelers. You will have product responsibilities for the Content, Media, and Web platforms and services that are at the heart of Travelers' digital ecosystem.

In addition, you will lead a broad team to deliver capabilities/solutions in an agile way. In this position you will act as a voice of the end-user and stakeholders to guide day-to-day work of a cross-functional team, focusing on achievement of defined outcomes versus defining how the work is completed.

Primary Job Duties & Responsibilities

  • Experience with Digital Content Management Systems and approaches is a plus.

  • Experience with Digital Asset Management Systems is a plus.

  • Experience with Martech technology platforms and stacks is a plus.

  • Define, prioritize and ensure a ready backlog of work for a cross-functional product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.

  • Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.

  • Translate business strategies and needs into execution ready work for an Agile product team; define team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads, and team members.

  • Act as voice of the end-user; have a deep understanding of and anticipate and proactively seek customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.

  • Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.

  • Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.

  • Inform and participate in business readiness; understand the impact of change, translate the approach to manage adoption and mitigate resistance.

  • Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.

  • Partner with key leaders and peers across to determine resources required to achieve defined business outcomes.

  • Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.

  • Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.

  • May manage Team Leads.

Minimum Qualifications

  • Three years of work experience in related field required

  • Three years of experience motivating/influencing teams required.

Education, Work Experience, & Knowledge

  • Bachelor’s degree preferred.

  • Two years of experience in Agile product management preferred.

  • Two years of work experience within the discipline being supported (e.g.: Claim, Risk Control, Technology, Project Management, Production, Application Development, etc.) preferred.

  • Three years of experience articulating and translating business strategy, product vision, and analysis for a product preferred.

Job Specific Technical Skills & Competencies

  • Product Mindset: Focus on defining a product value proposition that aligns with and supports the circle/value stream objectives and which is the north star for the team

  • Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.

  • Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.

  • Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.

  • Collaboration: Expertise working with others in a cross-functional multi-team environment.

  • Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

  • Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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