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Travelers Managing Dir, Claim Prod Mgmt in Boston, Massachusetts

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Target Openings


Job Description Summary

This position is responsible and accountable for creating and directing the strategy for programs and/or projects for the line of business. Leads a line of business or cross-line program(s), determines strategic direction and may also direct strategy and operations for of a line of business project or function. Develops, designs, documents and recommends multiple solutions and leads initiative implementation to improve countrywide results. Evaluates operating environment, vendors, workflow processes, and support services, and influences direction for assigned line of business programs or products. Responsible for leading the strategy and execution of programs and projects through matrix leadership.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

  • Claim Strategy:

  • For specific national line of business initiatives develops and directs strategies and business plans for product, program or functional development / enhancements, designs, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support.

  • Collaborates across Claim and the Enterprise to develop and direct national short and long term strategies and business plans for line of business initiatives to increase profitable growth and productivity, reduce expenses and improve results and customer service.

  • Identifies new improvement or innovative opportunities, and understands, assesses and removes barriers to success.

  • Accountable for vendor strategies including vendor selection, negotiation and contracting.

  • Claim Practices & Field Support:

  • Partners with the Field, Claim Resources and Senior Leadership to identify and improve Claim processes and practices.

  • Proactively stays abreast of industry, developments, changing trends and jurisdictional issues to understand how it impacts our business and influences future strategies.

  • Directs industry analysis and bench-marking studies.

  • Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.

  • Attends various seminars and conferences as appropriate.

  • Partners with Claim University on the development and design of technical claim and leadership training strategies, programs and curriculum.

  • Partners with field management, Claim Finance and Claim Business Intelligence Analytics to develop and deliver a financial management and control strategy to limit financial risk associated with claim costs.

  • Serves as a contact and technical resource to field and business partners on compliance and regulatory issues, program and/or procedural issues.

  • Provides field claim management guidance on legislative, regulatory, and market conduct issues.

  • Shares accountability with business partners to achieve and sustain quality results.

  • Business Process, Workflow and Technology:

  • Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflows, vendor products and services.

  • Makes recommendations and leads initiatives to improve overall product effectiveness and future utilization.

  • Directs the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes.

  • Partners with Business to assist in developing and implementing claim policy language and endorsement changes.

  • Manages the investigation of new technology and the application of same for improving business process, increasing productivity and cost effectiveness.

  • Provides technical knowledge and project coordination on large-scale claim programs, workflows and systems projects.

  • Business Partner Support:

  • Builds and maintains strong partnerships with Underwriting, Product Management, Marketing, and Actuarial and across the Enterprise to drive business results.

  • Leadership:

  • Manages staff and develops team vision, goals and objectives to achieve optimal business outcomes.

  • Accountable for the development of staff.

  • May be required to participate in our Catastrophe Response Program which could include deployment away to assist customers in other states.

Minimum Qualifications

  • High school diploma or GED required.

  • A minimum of five years claim, insurance or financial services related experience required.

Education, Work Experience, & Knowledge

  • Bachelor’s degree preferred.

  • Comprehensive financial acumen and analysis skills preferred.

  • Comprehensive knowledge and skills in identifying and analyze alternative business strategies preferred.

  • Comprehensive project management skills preferred.

  • Comprehensive knowledge of claim processes and systems preferred.

  • Previous leadership experience preferred.

Job Specific Technical Skills & Competencies

  • Experience in the Workers Compensation industry

  • Multiple years' experience with management/administration of medical preferred provider networks

  • Working Knowledge of state-specific managed care regulations and applicable laws impacting Workers Compensation claims

  • Vendor management experience

  • Lead the Business

  • Translate vision into realistic business strategies for self/unit and communicates vision to staff

  • Lead change

  • Promote enterprise culture; understand and initiate opportunities to work with other functions

  • Lead Self

  • Communicate effectively

  • Influence others and build `behind the scenes support for initiatives and proposals

  • Strong strategic thinking, planning, delegation and implementation skills

  • Lead Others

  • Attract, develop, retain and reward talent

  • Hold others accountable for their commitments, drives results to improve performance; coach and track results

  • Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.

Environmental / Work Schedules / Other

  • Travel Requirements: Travel Occasionally

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .