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Wayfair Manager, Tools Strategy & Analytics in Boston, Massachusetts

<p><strong>Who We Are</strong></p>

<p><span style="font-weight: 400;">The B2B Strategy &amp; Operations team develops the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. We do this in partnership with a sales organization of over 500 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Hospitality, Interior Design, Contractor, Property Management and other sectors, with a broad assortment across furniture, fixtures and decor. Wayfair Professional has nearly tripled in size over the past 24 months, and we are seeking to expand and upgrade the strategic capabilities that support our growing sales team.</span></p>

<p><strong>What we do</strong></p>

<p><span style="font-weight: 400;">The mission of our Team is to use Tools, Technology and Data to help create a more efficient and productive Sales Team in order to accelerate the Sales-STO flywheel. As a Manager on the Tools &amp; Technology Team, you will be responsible for articulating the vision, architecture and execution of the tools and technology stack. Our goals are to: (1) optimize workflows in order to save time in a sales person's day, (2) help unlock more sales productivity in the form of dollars or customer connections, (3) use data to drive the right sales actions and (4) enable a positive customer experience. This is done while collaborating heavily with Leadership, Sales, Product and Engineering.&nbsp;</span></p>

<p><strong>In this role, you will be required to:</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Influence Leaders cross-functionally - both technical and non-technical.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Manage 1-3 general analysts with a commitment to fostering an environment of learning &amp; development across the team.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Provide thought leadership on analytical outputs to guide workflow improvements through data-driven insights.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Introduce process efficiencies, new product initiatives, and evangelize technology enhancements on behalf of the Sales Operations team.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain customer focus in all decision-making processes through on-going feedback loops.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Work with External vendors, Product and Engineering teams to define business rules and requirements for tech stack investments.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate an ownership mindset via fact finding, root cause analysis, communication and resolution for any sales tools related issues.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Engage in roadmapping and&nbsp; prioritization through diligent value-at-stake analysis and scoping efforts.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate an entrepreneurial spirit through innovation of tools and processes.</span></li>


<p><strong>What You’ll Need</strong></p>


<li style="font-weight: 400;"><span style="font-weight: 400;">Given the strategic and cross-functional nature of this role, the qualified candidate must have strong quantitative and analytical skills, as well as excellent communication skills and a collaborative mindset.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in Product Management and Product Marketing highly relevant.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a matrix environment and managing cross-functional projects, required.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing a high-performing team, and a track record of developing talent, required.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a fast-growth company or shaping your own work plan, preferred.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Excel, required.</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Experience with SQL (data extraction),Tableau or Looker (data visualization) and presenting to an Executive audience, preferred.&nbsp;</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Previous experience in one of the following roles preferred: Product Management, Consulting (ideally with exposure to sales strategy, go-to-market strategy, technology, transformation).</span></li>

<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s degree and six+ years of experience required. MBA (or Master’s Degree in Operations Research, or similar field) preferred.</span></li>

</ul><div class="content-conclusion"><p><strong>About Wayfair Inc.</strong></p>

<p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>

<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.</p></div>