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American Express Manager /Senior Manager -Digital B2B Product Management in Boston, Massachusetts

Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses. The mission of the Business Financing and Supplier Payments (BFSP) team within GCS is to deliver a suite of payments solutions that make us the best choice for our customers. We achieve this by being customer first, delivering market leading value, and creating great experiences for our customers.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly integrated into their ecosystem. The B2B Networks & Automation team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks.

The Manager/Senior Manager, Digital B2B Product Management will report into the Director, Digital B2B Product Management and lead management of next generation digital products as well as develop the strategic roadmap and vision across partner products.

Responsibilities * Manage the products offered to Large and Global clients through partnerships with leading companies like SAP Ariba and Coupa * Define and execute against the roadmap of new features and market expansion * Create customer journey for unified payments & lending experience within partner ecosystems for LM / GCG customers * Be the product ambassador and subject matter expert for stakeholders across the ecosystem for Large/Global clients including field teams * Develop and execute product strategy for LM / GCG customers, leveraging customer insights and working closely with Field stakeholders and key partners (e.g., SAP Ariba) * Support strategic initiatives across the B2B Networks & Automation team as needed, including the potential development of new product constructs such as ACH , FX, etc.

  • Track record of delivering results in product management, strategy or product development role
  • Prior experience leading digital products and driving customer experience
  • Entrepreneurial spirit, thrives in fast-paced environment
  • Bias for action, gets stuff done
  • Comfortable with ambiguity, ability to change course quickly based on new insights
  • Strong problem solving skills
  • Bridges connections across stakeholder groups and considers multiple points of view
  • Strong communication (written and verbal), comfortable presenting to senior audiences
  • Positive, flexible and proactive – and sense of humor a must

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Job Marketing

Title: Manager /Senior Manager -Digital B2B Product Management

Location: MA-Boston

Requisition ID: 20000553

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